NOVA Financial Aid Support Portal Survey
On average, how frequently do you visit the NOVA Financial Aid online support portal?
2-3 times per week
2-3 times per month
Once a month
Less than once a month
When you visit the NOVA Financial Aid support portal, what is the first thing you normally do?
Search for the answer to my question via the knowledge base
Call the phone number to speak to someone
Submit my request via a web ticket
Check the most recent and/or most popular topics
Follow up on an existing ticket via My Support
When looking for the answer to a question within the knowledge base, do you mainly:
Use the search box in the top left-hand corner of the screen
Browse the menu folder structure on the left-hand side of the screen
I never look for the answer to a question within the knowledge base
Thinking about the structure of the knowledge base, how easy do you find navigation of the menu structure?
Very easy - the structure seems logical to me
Easy - I can mostly find the relevant information
Difficult - I cannot always find the relevant information
Very difficult - I usually give up
Think about the design of the Web Ticket form. How easy do you find it to locate the request type you are looking for?
Very easy - I can always find the request type I am looking for
Easy - most of the time I can find the request type I am looking for
Difficult - most of the time I cannot find the request type I am looking for
Very difficult - I usually give up trying to locate the correct request type
Do you have any specific comments you would like to make about the structure / design of the NOVA Financial Aid support portal?
The above text contains HTML formatting
How helpful has the financial aid staff at NOVA been to you during your application process?
= Required field