Accounts, Passwords and Logins
IBM Mainframe Accounts
Ball State Accounts
Blackboard Ball State FAQs
Blackboard Known Issues
Student Blackboard FAQs
Instructor Blackboard FAQs
Blackboard External (XT) Accounts
Computer Security & Data Protection
Antivirus, Firewalls & Updating
Data Storage & Protection
Emails, Spam and Phishing
Passwords, Passphrases & Identity Theft
Virtual Private Networks (VPN)
Viruses, Spyware and Infections
Ball State Email (@bsu.edu)
Legacy Email Accounts
Printing at BSU
Student PrintSmart FAQ
Mobile Print FAQ
Faculty / Staff Printing Options
Mobile Device FAQ
Wireless Network (WIFI)
Wired Network Connection
VPN (Off Site Secure Access)
Communication Service Request (CSR)
Software Downloads & FAQs
Adobe Creative Cloud
Office 365 Pro Plus
Cisco VoIP Solution
Jabber for Windows and Mac
Ball State Issued Mobile Devices
Cell Phone/MiFi Information
Jabber for iOS
Jabber for Android
Testing & Exams
Visitors and Guests
Web Applications / Services
Getting Started with Box
Third Party Web Apps
Workfront (formerly AtTask)
About Us, The Technology HelpDesk
Apple Seagate 1TB hard drive recall
Can the Technology HelpDesk work on my personally owned computer?
How do I determine what Windows operating system version I have, my computer's name, or if my computer is connected to the BSU domain?
How do I find my Computer Name? - Macintosh
How do I find my Computer Name? - Windows 7
How do I find my Computer Name? - Windows 8 & 10
How do I fix my MacBook Air that blacks out during an installation of Bootcamp?
How do I password protect a Word document in Office 2010/2013?
How do I register for Orientation?
How do I request assistance for a Sponsored Event?
How do I submit a workflow request for employee tuition benefits?
How do I submit a workflow request for undergraduate tuition remission for spouses, domestic partners and dependent children?
How long will it take before I get help?
I am a current Ball State student and am having problems with my personally-owned computer. What resources are available to assist me?
I am unable to read CD, DVD, other media on a BSU owned computer.
I'm having hardware problems with my Ball State-owned computer?
I'm not getting proper display on my monitor, what should I do?
Is my Lenovo battery eligible for replacement due to the 2014/2015 recall?
When does the Technology HelpDesk provide support?
Where can I find information about concerns with identity theft?
Where can I find information about when grades are due?
Who can help me with data transfer between a new and old computer?
Why do I get redirected to another website when I try to login to Ball State resources?
Why does my cable TV only get a few channels in my dorm room?
Inclement Weather Policy
IT System Status