Knowledge Base

Software Downloads & FAQs

  1. Adobe Creative Cloud
  2. Previous Versions of Adobe Creative Software for BSU-Owned Computers
  3. How Do I Activate Adobe Creative Cloud 2014?
  4. How can I tell if I'm running 32-bit or 64-bit Windows?
  5. Adobe Creative Cloud 2014 for Windows - Download, Install and Activate
  6. Adobe Creative Cloud 2014 for Mac - Download, Install and Activate
  7. More...
  1. Adobe CS6
  2. How do I activate Adobe Creative Cloud 2014 or older versions?
  3. Previous Versions of Adobe Creative Software for BSU-Owned Computers
  4. How can I tell if I'm running 32-bit or 64-bit Windows?
  5. Acrobat doesn't launch after 30 days after installing CS6 suite.
  6. Do I have to create an Adobe ID to download and install the software?
  7. More...
  1. Autodesk
  2. Autodesk Licensing Procedure
  1. EndNote
  2. Where can I obtain EndNote 7 for Windows and Mac OSX? How do I install it?
  1. ExpanDrive
  2. How do I install ExpanDrive? - Mac
  3. How do I install ExpanDrive? - Windows
  4. What is ExpanDrive?
  5. Who can install ExpanDrive?
  6. How do I set up ExpanDrive?
  1. Microsoft DreamSpark
  2. How do I download software from Dreamspark?
  1. MozyPro
  2. What is MozyPro?
  3. How do I obtain and install the MozyPro Backup software for my Windows computer?
  4. How do I obtain and install the MozyPro Backup software for Mac?
  5. How do I change what is backed up by MozyPro?
  6. What can the MozyPro Mobile App do, and how can I obtain and set it up?
  7. More...
  1. Office 365 Pro Plus
  2. How do I download the Office 365 Pro Plus software?
  3. Can I install the Office 365 Pro Plus software on my personally-owned equipment?
  4. Why is Office 365 Pro Plus asking me for an activation key?
  5. How long will the Office 365 Pro Plus license last?
  6. How do I manually activate Microsoft Office?
  7. More...
  1. Other
  2. Internet Explorer is blocking plug-ins that I need for INB, Kronos, and/or BDMS. What do I do?
  3. My Office 2013 is saying it is no longer activated. How do I fix this?
  4. What software is available at the Technology Store?
  5. I've been off campus for a while and it now says that Microsoft Office needs to be activated. What should I do? (Windows Only)
  6. As Ball State faculty / staff, how can I get tax free iPod, iPad, and iPhone (iOS) apps for approved Ball State purposes?
  7. More...
  1. Respondus
  2. How can I obtain / download Respondus?
  3. What is Respondus?
  4. How do I publish or retrieve exams from Blackboard Learn with Respondus 4.0 if I see an error "Authentication Failed"
  1. SophosAV
  2. How do I install SOPHOS Anti-Virus (PC)?
  3. What is SOPHOS Anti-Virus?
  4. How do I install SOPHOS Anti-Virus (Mac)?
  5. How do I use SOPHOS Anti-Virus?
  1. SPSS Statistics
  2. How do I install SPSS Statistics 22 for PC?
  3. How can I get SPSS?
  1. Virus Protection
  2. Software Recommendations to Help Protect Your Computer from Viruses and Malware
  1. VPN
  2. How do I connect my mobile device to BSU's VPN?
  3. VPN FAQ
  4. VPN Overview
  5. When should I be using the VPN?
  6. How do I reactivate Duo Security on my mobile device?
  7. More...
  1. Wolfram Mathematica
  2. Where can I obtain Wolfram Mathematica for Windows or Mac OSX or Linux? How can I install it?