Knowledge Base

Software Downloads & FAQs

  1. Adobe Creative Cloud
  2. Previous Versions of Adobe Creative Software for BSU-Owned Computers
  3. How Do I Activate Adobe Creative Cloud 2014?
  4. How can I tell if I'm running 32-bit or 64-bit Windows?
  5. Adobe Creative Cloud 2014 for Windows - Download, Install and Activate
  6. Adobe Creative Cloud 2014 for Mac - Download, Install and Activate
  7. More...
  1. Adobe CS6
  2. How do I activate Adobe Creative Cloud 2014 or older versions?
  3. Previous Versions of Adobe Creative Software for BSU-Owned Computers
  4. How can I tell if I'm running 32-bit or 64-bit Windows?
  5. Acrobat doesn't launch after 30 days after installing CS6 suite.
  6. Do I have to create an Adobe ID to download and install the software?
  7. More...
  1. EndNote
  2. Where can I obtain EndNote 7 for Windows and Mac OSX? How do I install it?
  1. MozyPro
  2. What is MozyPro?
  3. How do I obtain and install the MozyPro Backup software for my Windows computer?
  4. How do I obtain and install the MozyPro Backup software for Mac?
  5. How do I change what is backed up by MozyPro?
  6. What can the MozyPro Mobile App do, and how can I obtain and set it up?
  7. More...
  1. Office 365 Pro Plus
  2. How do I download the Office 365 Pro Plus software?
  3. Can I install the Office 365 Pro Plus software on my personally-owned equipment?
  4. Why is Office 365 Pro Plus asking me for an activation key?
  5. How long will the Office 365 Pro Plus license last?
  6. What is the difference between the Microsoft Office 2013 (PC) or Microsoft Office 2011 (Mac) and Office 365 Pro Plus?
  7. More...
  1. Other
  2. Internet Explorer is blocking plug-ins that I need for INB, Kronos, and/or BDMS. What do I do?
  3. My Office 2013 is saying it is no longer activated. How do I fix this?
  4. What software is available at the Technology Store?
  5. I've been off campus for a while and it now says that Microsoft Office needs to be activated. What should I do? (Windows Only)
  6. As Ball State faculty / staff, how can I get tax free iPod, iPad, and iPhone (iOS) apps for approved Ball State purposes?
  7. More...
  1. Respondus
  2. How can I obtain / download Respondus?
  3. What is Respondus?
  4. How do I publish or retrieve exams from Blackboard Learn with Respondus 4.0 if I see an error "Authentication Failed"
  1. Virus Protection
  2. Software Recommendations to Help Protect Your Computer from Viruses and Malware
  1. VPN
  2. How do I connect my mobile device to BSU's VPN?
  3. VPN FAQ
  4. How do I use VPN at Ball State?
  5. VPN Overview
  6. When should I be using the VPN?
  7. More...
  1. Wolfram Mathematica
  2. Where can I obtain Wolfram Mathematica for Windows or Mac OSX or Linux? How can I install it?
  1. SPSS Statistics
  2. How do I install SPSS Statistics 22 for PC?
  3. How can I get SPSS?
  1. Autodesk
  2. Autodesk Licensing Procedure
  1. Microsoft DreamSpark
  2. How do I download software from Dreamspark?
  1. SophosAV
  2. How do I install SOPHOS Anti-Virus (PC)?
  3. What is SOPHOS Anti-Virus?
  4. How do I install SOPHOS Anti-Virus (Mac)?
  5. How do I use SOPHOS Anti-Virus?