I am unable to connect to the BSU Wi-Fi network. What should I do?

If you are unable to connect to the BSU Wi-Fi network please try the following:

  1. Ensure Wi-Fi is active on your device. Some devices have both a physical switch and at least one way to turn off the device via the operating system.
  2. Make sure you are connecting to a Ball State University Wi-Fi network, such as: eduroam or bsusecure.
  3. At this time please turn your wireless adaptor off then turn it back on.
  4. Reboot your device.

Contact Technology Helpdesk if you are still unable to connect. Please note any messages provided when your connection fails, if the problem is location specific, and when you first noticed the problem.


Bluetooth Interference

It is recommend to disable Bluetooth from your cellphone, laptops, tablets and other devices that are Bluetooth capable when not in use.  Bluetooth uses the same radio frequencies as the Wi-Fi network and can cause interference.  This may result in disruption or slowness to the wireless network.  Turning off Bluetooth when not in use will also preserve your battery’s life.


Keywords:  Bluetooth, interference, disruption, slow


802.11b Only devices

802.11b Wi-Fi is a legacy wireless technology and no longer supported on any wireless networks on campus.  If you have a device that only supports 802.11b technology it is recommended to upgrade your wireless network device with an 802.11ac/a/g/n compatible wireless device or use a wired Ethernet for connectivity.


Keywords:  802.11b, wireless device, wireless networks

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Topic Information
  • Topic #: 8197-4698
  • Date Created: 8/14/2014
  • Last Modified Since: 8/14/2014
  • Viewed: 1579