I am using Office Outlook 2013 and all emails older than today have disappeared from my inbox. What can I do?

Microsoft Office 2013 (containing Outlook) has a number of default options set to help maximize your email experience. Some of these settings may need to be adjusted, especially if you notice that email is suddenly disappearing. One of the default settings unique to Outlook 2013 includes a slider to adjust the amount of time that Outlook will keep mail offline (stored on your machine). By default this option is set to only keep mail from the last 12 months. You can follow the steps below to change this setting, preventing Outlook from hiding messages older than 12 months:

How to change the "Mail to Keep Offline" setting in Outlook 2013:

1. Open Outlook 2013

2. Locate the blue 'File' option in the top left corner of the screen as shown:


3. Locate Account Settings (as shown), click, and select "Account Settings" from the drop-down menu that appears:



4. In the new window that appears you will see your email address (ours is highlighted in the image below). Double click to open the settings for this profile:


5. Locate the slider for 'Mail to Keep Offline'. Drag the slider all the way to the right until "12 months" changes to "All":

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Topic Information
  • Topic #: 8197-4175
  • Date Created: 3/24/2014
  • Last Modified Since: 6/12/2014
  • Viewed: 57017