How Do I Obtain My Username and Password (Credentials) If I Am New To Ball State? FAQ

New To Ball State? Great, welcome! The process to obtain your Ball State Username and Password (Credentials) varies depending on your role at Ball State. Please see the section that applies to your role below.



New Undergraduate Students (On-campus and Online) - New undergraduate students should receive their Ball State username and password (credentials) by email. This email should arrive within 30-days of applying to Ball State. If the link in the email is invalid, does not work or you never received this email, contact the Technology HelpDesk (765-285-1517) to have this email sent again. You may be required to answer a few security questions to verify your identity.

New Graduate Students/Applicants (On-Campus and Online) - Graduate Students taking online or on-campus classes will receive a username and password (credentials) from the Graduate School within 4-7 days after acceptance. This will be sent to the email address you provided on the graduate application. If you have not received your credentials within 30-days of applying, please contact the Technology HelpDesk (765-285-1518) to check on the status of your account and to receive your credentials.

New Employees of the University can visit the Tech Center located in Bracken Library (BL 101) to get their username and password (credentials). You will need to bring a valid photo identification card such as a BSU ID, Driver's License or Passport. Employees working at a distance that are unable to come to campus can receive their credentials by calling the Technology HelpDesk (765-285-1517) and completing a series of security questions.


What Can I Do With My Credentials? Your Ball State username and password (credentials) will allow you to sign in to many of Ball State's computer services. Here are a few places to get you started:

Ball State Webmail - These e-mail accounts are used by the University for official communications.

My BSU (Banner) - Check your application status, register for orientation & classes, view pay stubs, and much more.

Apply for Student Housing Online - Sign up to live in Ball State's residence halls & choose a meal plan.

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Short web address to this article: www.bsu.edu/helpdesk/newaccount

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Topic Information
  • Topic #: 8197-2949
  • Date Created: 12/7/2012
  • Last Modified Since: 4/17/2015
  • Viewed: 15539