When attempting to connect to BSU VPN you receive an error message stating "Failed to initialize connection subsystem".

When installed on a Microsoft Windows-based computer the Ball State VPN relies on services integrated within the operating system. 

If Microsoft Internet Explorer is set to Offline mode, you may experience difficulty connecting to BSU VPN through the Cisco Anyconnect Utility. Offline mode usually causes the VPN to report an error stating "Failed to initialize connection subsystem". To remedy this error:

  1. Open Internet Explorer
  2. If using Internet Explorer 9 or 10, Press the ALT key to display the menu toolbar.
  3. Open the "file" drop-down menu. 
  4. Toggle the option for "Work Offline" until the issue is resolved.
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Topic Information
  • Topic #: 8197-2870
  • Date Created: 8/8/2012
  • Last Modified Since: 6/12/2014
  • Viewed: 239