Kent State University

Help Topics

Banner, Workflows & Other University Systems

  1. CampusWorks
  2. Who do I contact if CampusWorks says "You are not authorized"?
  1. Cognos
  2. I am having trouble running a Cognos report. I have recently changed my password.
  1. Famis
  2. Who should I contact if I have questions or problems using FAMIS?
  3. Why can't I print in FAMIS?
  4. Why does Internet Explorer crash FAMIS forms?
  1. Document Imaging (AppXtender / WebXtender)
  2. How can I submit a document imaging access application request?
  3. I'm getting the error "The 'IE' browser does not support or could not load OBJECT.." when trying to use AppXtender in Internet Explorer.
  4. In the Change of Program workflow “Search Workflow Requests” screen, when I click on the result of a request a student has submitted, I am redirected to AppXtender. What should I do if I have questions?
  5. How can I search for documents for students whose Admissions files are still incomplete?
  6. I get the error message "Error: The 'IE' browser does not support or could not load OBJECT..." when I tried to open a document in Xtender.
  7. More...
  1. Share Drives / File Server
  2. I need to get a new share drive/file server created or additional space added to an existing share drive. How do I do this?
  1. WorkFlows
  2. How do I request a change to my undergraduate academic program?
  3. I open a workflow worklist item that launches a Banner form. Banner starts to launch, and then goes away. I do not receive an error message. What should I do?
  4. When I try to access a workflow application in FlashLine, I get the following error message: "ERR-01 -- This application uses cookies. Your browser does not support cookies or you have cookies turned off." What should I do?
  5. When I click on the link in FlashLine for a workflow document waiting approval nothing happens or a red icon appears next to my cursor. What should I do?
  6. How can I submit an Equipment, Vehicle and Vessel request?
  1. Other
  2. Whom should I contact if I have questions or problems using FlashCart?
  3. Who do I contact if I need assistance with an IDC?
  4. How do I return something that was purchased via FlashCart?
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