Kent State University

Help Topics

Banner, Workflows & Other University Systems

  1. CampusWorks
  2. Who do I contact if CampusWorks says "You are not authorized"?
  1. Cognos
  2. I am having trouble running a Cognos report. I have recently changed my password.
  1. Famis
  2. Who should I contact if I have questions or problems using FAMIS?
  3. Why can't I print in FAMIS?
  4. Why does Internet Explorer crash FAMIS forms?
  1. Document Imaging (AppXtender / WebXtender)
  2. I'm getting the error "The 'IE' browser does not support or could not load OBJECT.." when trying to use AppXtender in Internet Explorer.
  3. How can I submit a document imaging access application request?
  4. In the Change of Program workflow “Search Workflow Requests” screen, when I click on the result of a request a student has submitted, I am redirected to AppXtender. What should I do if I have questions?
  5. How can I search for documents for students whose Admissions files are still incomplete?
  6. I get the error message "Error: The 'IE' browser does not support or could not load OBJECT..." when I tried to open a document in Xtender.
  7. More...
  1. Share Drives / File Server
  2. I need to get a new share drive/file server created or additional space added to an existing share drive. How do I do this?
  1. WorkFlows
  2. How do I request a change to my undergraduate academic program?
  3. I open a workflow worklist item that launches a Banner form. Banner starts to launch, and then goes away. I do not receive an error message. What should I do?
  4. When I try to access a workflow application in FlashLine, I get the following error message: "ERR-01 -- This application uses cookies. Your browser does not support cookies or you have cookies turned off." What should I do?
  5. When I click on the link in FlashLine for a workflow document waiting approval nothing happens or a red icon appears next to my cursor. What should I do?
  6. How can I submit an Equipment, Vehicle and Vessel request?
  1. Other
  2. Whom should I contact if I have questions or problems using FlashCart?
  3. Who do I contact if I need assistance with an IDC?
  4. How do I return something that was purchased via FlashCart?
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