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Help Topics

Telephones and Mobile Devices

  1. Office Telephones
  2. When I plug my phone into the jack in my residence hall, I don't get dial tone. What should I do?
  3. What are the basic functions of my office telephone?
  4. Is there a way to mute and unmute my phone?
  5. How do I transfer a call directly into someone's NEC voice mail?
  6. How can I forward my office telephone to another on-campus extension or to an off-campus phone (such as my cellphone)?
  7. More...
  1. Voicemail
  2. How can I manage voicemail messages that I want to save in my Outlook mailbox (Windows)?
  3. How can I manage voicemail messages that I want to save in my Outlook mailbox (Mac)?
  4. How do I set up/access/make changes to my voicemail?
  5. How do I transfer a call directly into someone's NEC voice mail?
  6. Whom do I contact to have the password for my Kent Campus voice mail reset?
  7. More...
  1. Mobile Devices
  2. How do I setup FlashZone Wireless Internet on my mobile device?
  3. How can I connect to the KSU Cisco VPN with my iPhone/iPod Touch/iPad?
  4. How do I setup Microsoft Exchange for faculty and staff email and calendars on my computer or mobile device?
  5. How do I access my courses in Blackboard Mobile Learn on my smartphone or tablet?
  6. Where can I find support for my e-reader?
  1. Unified Communications
  2. How can I manage voicemail messages that I want to save in my Outlook mailbox (Windows)?
  3. How do I save chat history in Jabber?
  4. Why are the voicemail email messages in Outlook color coded?
  5. USB Headset Troubleshooting
  6. How do I configure Cisco Jabber for iPad?
  7. More...
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