Technology Help & FAQ's


  1. General Help
  2. Where can I download Office Add-in : Web components for Raiser's Edge Dashboard?
  3. Rider University Technology FAQ's and Knowledgebase
  4. Clearing your Browser's cache (temporary internet files/cookies)
  5. Browser: Delete cookies and temporary internet files / clear cache and cookies
  6. How do I submit a work order to Facilities?
  7. More...
  1. Getting Connected
  2. How to find the wireless, and Ethernet MAC address on your Apple TV.
  3. What is VPN? How do I install the VPN? How to connect to Rider VPN? How do I connect to Rider Network from home.
  4. What should I do if I am not able to connect to wireless?
  5. How do I connect to RUGuest? How do I register my laptop with RUGuest?
  6. How do set up an RUGuest account on my iOS mobile device? Is there guest WiFi access on my iOS mobile device? How do I connect to WiFi as a guest on my iOS mobile device?
  7. More...
  1. Passwords & Logging in
  2. How do I change my computer password? Change local password. How do I change my computer login?
  3. What should I do if I am receiving error, "Username and password is invalid" when trying to login to the computer? I can not log in, or into my computer.
  4. What is the Password reset tool? Easypass Password
  5. What should I do if I am unable to access services like Canvas and myRider with my Easypass username and password?
  6. Can I sync my Novell log-in with my PC log-in? Why doesn't my computer log directly into Novell? My G drive is missing after I've logged in. Having trouble logging into my computer
  7. More...
  1. Canvas
  2. Where can I find more information about Canvas?
  3. My Students’ can’t see a Module
  4. How do I purge old quiz grades from a Canvas course? How to remove student’s previous quiz attempt?
  5. Is there a mobile version of Canvas?
  6. I Would like to post DVD on Canvas.
  7. More...
  1. myRider
  2. How to access myRider and Banner INB for the first time?
  3. How can I ensure that my information on MyRider is secure?
  4. How can I add/remove links to My Bookmarks in MyRider?
  5. Training for MyRider
  6. Can I update any of "My Personal Information” or "My Employee Information" in MyRider? Who do I need to contact to change/update my employee information?
  7. More...
  1. CloudMyOffice
  2. What is CloudMyOffice? What is CMO?
  3. How do I log on to CloudMyOffice? How do I log on to Cloud My Office?
  4. Training for Sierra, Windows 10 and Cloud My Office
  5. VIDEO: Using CloudMyOffice as a remote desktop application. How do I use CloudMyOffice through Microsoft Remote Desktop? CMO
  6. What software is available on Cloud My Office? What software is available on CMO?
  7. More...
  1. Gmail and Google Apps
  2. Where do I find out more information about Google apps? Google Apps FAQ. Google Apps Frequently asked questions Gmail Google Calendar Gmail contacts
  3. VIDEO INSTRUCTION: Gmail and Google Apps
  4. Sign in using App Passwords One Time Passwords
  5. How do I set up Google 2 step verification to receive a code via text message?
  6. How do I install Google Authenticator for Google two step authentication?
  7. More...
  1. Novell & X-Drive
  2. What is Xythos X-Drive? How do I get a Xythos X-Drive account? How do I access Xythos X-Drive?
  3. What is the Novell server setting for Westminster Choir College?
  4. What is Novell?
  5. How do I reset my Novell password?
  6. What is the Novell server setting for faculty on Lawrenceville campus?
  7. More...
  1. Classroom and Event Support
  2. How do I clone the image between laptop and projector screen?
  3. What should I do if the screen indicates, ' computer is locked' on the screen?
  4. How do I connect my laptop to the classroom presentation system?
  5. How to connect a guest laptop in an electronic classroom?
  6. What should I do if the transparency over head projector does not turn on?
  7. More...
  1. Voice and Telephone
  2. How do I login to my voicemail for the first time? How do I record a personal greeting on my voicemail? How do I change my voicemail password?
  3. How do I check voice mail messages? What does the 'red light' on my phone indicate?
  4. What should I do if I cannot access my voicemail?
  5. How do I make a phone call?
  6. How do I report that the Phone system does not seem to be working?
  7. More...
  2. What is ? How to use
  3. How do I create an account on
  4. How do I log onto How do I see my playlist on
  5. How do I use the mobile app?
  1. Listserv
  2. Can the Help Desk add subscribers to an email listserv?
  3. How do I add a welcome message to my list?
  4. How do I add text (footer) to the end of every email that goes out to my list?
  5. How do I set up automatic subscriber renewal for my list?
  6. How do I get a list to be created?
  7. More...
Welcome Guest