Technology Help & FAQ's


  1. General Help
  2. Rider University Technology FAQ's and Knowledgebase
  3. Clearing your Browser's cache (temporary internet files/cookies)
  4. Browser: Delete cookies and temporary internet files / clear cache and cookies
  5. An OIT Services Handout for new students. What services does OIT provides for students?
  6. What are the Help Desk Hours of Operation? How do I contact the Help Desk?
  7. More...
  1. Getting Connected
  2. How to find the wireless, and Ethernet MAC address on your Apple TV.
  3. How do I register my game console such as my XBOX, Play Station, Wii, etc ? How do I access Nowires on my game system?
  4. How do I register my Smart TV with Nowires?
  5. How do I connect to RUGuest? How do I register my laptop with RUGuest?
  6. What should I do if I am not able to connect to wireless?
  7. More...
  1. Passwords & Logging in
  2. What is the Password reset tool? Easypass Password
  3. What should I do if I am unable to access services like Canvas and myRider with my Easypass username and password?
  4. How do I change my Gmail password? I am locked out of my Gmail account.
  1. Canvas
  2. I am creating an eportfolio on Canvas. I am trying to upload a file and it keeps saying "user storage data exceeded".
  3. How do I log into Canvas?
  4. Why can’t I access all of the courses I'm registered for listed in Canvas? Why can't I see a course I registered for in Canvas? My course list doesn't show all of my courses! How do I access them?
  5. Does Canvas have a mobile app?
  6. How can I view my list of courses in Canvas?
  7. More...
  1. myRider
  2. What is the myRider portal for students?
  3. Error message when trying to pay a bill using iPay. Error code 1777
  4. How can I ensure that my information on MyRider is secure?
  5. How can I add/remove links to My Bookmarks in MyRider?
  6. How do I pay my son or daughter's tuition? How do I pay my son or daughter's deposit? ipay
  7. More...
  1. CloudMyOffice
  2. How do I log on to CloudMyOffice? How do I log on to Cloud My Office?
  3. What is CloudMyOffice? What is CMO?
  4. VIDEO: Using CloudMyOffice as a remote desktop application. How do I use CloudMyOffice through Microsoft Remote Desktop? CMO
  5. Training for Sierra, Windows 10 and Cloud My Office
  6. VIDEO: How to use CloudMyOffice in your browser window. CMO within a browser window.
  7. More...
  1. Printing & Labs on Campus
  2. How do I print to EasyPrint printers?
  3. Can I print double sided?
  4. What should I do if the EasyPrint software does not print?
  5. Where can I download the Easyprint software?
  6. Where are Open Access Labs located on Rider's campus?
  7. More...
  1. Cable TV and Xfinity on Campus
  2. Xfinity video is slow, skipping or buffering
  3. How do I access Xfinity Stream? What is Xfinity Stream?
  4. VIDEO INSTRUCTION: How do I connect my TV to cable on campus? Are there any special considerations when purchasing a new TV for a Residence Hall room?
  5. XFINITY payment and purchase FAQs
  6. How do I access XFINITY on Campus on my computer?
  7. More...
  1. Gmail and Google Apps
  2. Where do I find out more information about Google apps? Google Apps FAQ. Google Apps Frequently asked questions Gmail Google Calendar Gmail contacts
  3. VIDEO INSTRUCTION: Gmail and Google Apps
  4. Sign in using App Passwords One Time Passwords
  5. How do I set up Google 2 step verification to receive a code via text message?
  6. How do I use Google 2 step verification? What is Google 2 step verification?
  7. More...
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