Technology Help & FAQ's


  1. General Help
  2. Rider University Technology FAQ's and Knowledgebase
  3. Clearing your Browser's cache (temporary internet files/cookies)
  4. Browser: Delete cookies and temporary internet files / clear cache and cookies
  5. An OIT Services Handout for new students. What services does OIT provides for students?
  6. What are the Help Desk Hours of Operation? How do I contact the Help Desk?
  7. More...
  1. Getting Connected
  2. How to find the wireless, and Ethernet MAC address on your Apple TV.
  3. How do I register my game console such as my XBOX, Play Station, Wii, etc ? How do I access Nowires on my game system?
  4. How do I register my Smart TV with Nowires?
  5. What should I do if I am not able to connect to wireless?
  6. How do I connect to RUGuest? How do I register my laptop with RUGuest?
  7. More...
  1. Passwords & Logging in
  2. What is the Password reset tool? Easypass Password
  3. What should I do if I am unable to access services like Canvas and myRider with my Easypass username and password?
  4. How do I change my Gmail password? I am locked out of my Gmail account.
  1. Canvas
  2. I am creating an eportfolio on Canvas. I am trying to upload a file and it keeps saying "user storage data exceeded".
  3. Why can’t I access all of the courses I'm registered for listed in Canvas? Why can't I see a course I registered for in Canvas? My course list doesn't show all of my courses! How do I access them?
  4. Does Canvas have a mobile app?
  5. How do I log into Canvas?
  6. Canvas Student Center, Canvas Support; Canvas
  7. More...
  1. myRider
  2. Error message when trying to pay a bill using iPay. Error code 1777
  3. What is the myRider portal for students?
  4. How can I ensure that my information on MyRider is secure?
  5. How can I add/remove links to My Bookmarks in MyRider?
  6. How do I pay my son or daughter's tuition? How do I pay my son or daughter's deposit? ipay
  7. More...
  1. CloudMyOffice
  2. What is CloudMyOffice? What is CMO?
  3. How do I log on to CloudMyOffice? How do I log on to Cloud My Office?
  4. Training for Sierra, Windows 10 and Cloud My Office
  5. VIDEO: Using CloudMyOffice as a remote desktop application. How do I use CloudMyOffice through Microsoft Remote Desktop? CMO
  6. What software is available on Cloud My Office? What software is available on CMO?
  7. More...
  1. Printing & Labs on Campus
  2. How do I print to EasyPrint printers?
  3. Can I print double sided?
  4. What should I do if the EasyPrint software does not print?
  5. Where can I download the Easyprint software?
  6. Where are Open Access Labs located on Rider's campus?
  7. More...
  1. Cable TV and Xfinity on Campus
  2. Xfinity video is slow, skipping or buffering
  3. How do I access Xfinity Stream? What is Xfinity Stream?
  4. XFINITY payment and purchase FAQs
  5. VIDEO INSTRUCTION: How do I connect my TV to cable on campus? Are there any special considerations when purchasing a new TV for a Residence Hall room?
  6. How do I access XFINITY on Campus on my computer?
  7. More...
  1. Gmail and Google Apps
  2. Where do I find out more information about Google apps? Google Apps FAQ. Google Apps Frequently asked questions Gmail Google Calendar Gmail contacts
  3. VIDEO INSTRUCTION: Gmail and Google Apps
  4. Sign in using App Passwords One Time Passwords
  5. How do I set up Google 2 step verification to receive a code via text message?
  6. How do I install Google Authenticator for Google two step authentication?
  7. More...
Welcome Guest