Can not access Banner in Windows. Java error will not allow you to access Banner in Windows.

** OIT recommends using Internet Explorer on Windows computers when accessing Banner. **

Banner only supports Java (Versions  7, Update 1) up to (Version 7, Update 60) with the exception of (Java 7, Update 21) in Windows. Three causes can be preventing you from accessing Banner. Reason one, Java is not installed. Reason two, your version is too old and you will need to remove the older version, and install (Java Version 7, Update 60). The third cause could be the Java cache file, which needs to be cleared.

Verifying Java Version

1. Click this link

2. The java website will open, click the verify version button. It will prompt you to run version checker click Run.

    Note: If Java Version is (Version 7, version 51) and above, there will be additional popups. For more information on (Version 7,

             Update 51) can be found at this link.

3. If you version of Java is below Version 7 Update 1 you will need to uninstall the older version of Java in Control Panel - Programs and

    Features.

    Windows XP - OIT no longer supports Windows XP. If you are having problem with Windows XP please put in a ticket to upgrade you

                           computer to Windows 7 ASAP.

    Windows 7 - Programs and Features (Find the version of java highlight the object and click uninstall up top.)

4. After removing the newer version of Java if needed, verify you have additional versions installed in the above list in Control

    Panel. If the remaining versions are older than (Versions  7, Update 1), follow the same instructions above to uninstall those

    versions. Do not uninstall JavaFX 2.1.1 as this is a different piece of software not pertaining to Banner. If no other

    versions exist you will have to install (Java Version 7, Update 60).

5. If you are using Windows 7 and see a yellow box pop up labeled User Account Control go ahead and click Yes to proceed

    with the install.

6. Click this link to get further Java installation instructions.

 

How To Clear the Java cache

1. To clear the Java cache click this link and follow the instructions on Java's website.


NOTE: If the issue remains unresolved, we will need to escalate.

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Topic Information
  • Topic #: 8035-8484
  • Date Created: 7/2/2013
  • Last Modified Since: 9/19/2014
  • Viewed: 1
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