What is Altiris Client Management Suite?
The Altiris Client Management Suite is a campus-wide centralized workstation management system. This tool is used by OIT staff to manage all university owned computers. Altiris is a client and server system, which means special software, called an agent, resides on each computer and communicates to a central server located on campus. This two-way communication allows OIT staff to use the system to perform a whole range of computer maintenance tasks from one centralized location. Maintenance tasks include hardware/software inventory, new software installation and upgrades, as well as remote support via a program called Bomgar enabling OIT Staff, with your permission, to provide remote technical assistance for your computing needs.
How will the Altiris agent be installed on my computer?
The agent will now come pre installed via the image.
Why does the Altiris agent need to be installed on my computer?
The agent is a crucial part of the Altiris Client Management Suite. This program, which is installed on your workstation, communicates with our servers to provide information about your computer and the software on it.
What information is collected by Altiris? Who is able to see that information?
Specifications on your computer hardware, serial numbers, and basic system settings are collected as well as a list of all programs, applications and software installed. Only OIT staff will be authorized to view the information.