What should I do if while using XSHL, a blank screen appears?

While using XSHL, if blank screen appears, try the following:

• Please try to log-in to Datatel from another workstation
• If no problem logging in from another workstation, please re-install UI on your desktop or call the Helpdesk and submit a request to have the software reinstalled on the workstation.
• If same problem occurs from another workstation, call the HelpDesk and let us know this problem did occur while at another workstation.

If the problem continues, please submit a ticket to the Help Desk reporting your problem.

• How do I use Datatel UI/Colleague?
• How do I resolve the problem with pop up box indicating some error when logging into Datatel?
• What should I do if I forgot my Datatel password?