Submit a Ticket

The Ticket System enables you to directly submit a support ticket to a technical specialist whose expertise matches your inquiry. This online tool provides an alternative to phone and e-mail and helps expedite the resolution of your issue. You can track the status of your ticket in My Support.

Contact Info

* Full Name:

* Kent State Email:

Ticket Description

* Best Contact Phone Number:

* Campus:

* User Type:

* What is your Department/Affiliation ?:

* Department Detail:

UFM Building Detail:

* Please give a detailed description of your request(maximum 64,000 characters):

* Request Type:

* University owned or personal?:

* Audiovisual (AV) Request Type:

* Did you escalate the issue and cc kkprice@kent.edu?:

* Login Request - What Are You Trying To Access? (Student):

* FlashLine Request (Student):

* FlashLine Request Detail (Student):

* FlashLine Request (Fac/Staff):

* Login Request - What Are You Trying To Access? (Staff):

* Login Request Detail:

* Login - Other:

* Is This Impacting A Classroom In Session (An Emergency)?:

* IS Operations Detail:

* Select the Device You're Using or Requesting:

* Telephone Request:

* Network Detail:

* Telephone Detail:

* Type of Cable TV or Telephone Issue:

* Printer Request Detail:

* Are you reporting a class room problem currently in session?:

* Computer / Device Type:

* Support Request Type:

* Building Name:

* Room Number/Area:

* Classroom Support Detail:

* Email System (Student):

* Student Tools Detail:

* Software/Application:

* Which Product?:

* Library Resource Detail:

* Request Type - Other (Note: Choosing Request Type "Other" will delay your request)(maximum 64,000 characters):

* Which version of Blackboard are you using? (Fac/Staff):

* Blackboard Vista 8 Request Detail (Fac/Staff):

Who is the faculty member associated with this classroom/lab? (if applicable):

* Email Request (Fac/Staff):

* Email Request (Student):

* FlashLine Request Detail (Fac/Staff):

* Which version of Blackboard are you using? (Student):

* Blackboard Vista 8 Request Detail (Student):

* Software/Application Detail:

* Mobile Device Operating System:

* Request Type - Other:

* Personal Information Detail:

* Which Operating System:

* Number of extensions that need moved?:

* Blackboard Learn Request Detail (Student):

* Blackboard Learn Request Detail (Fac/Staff):

* Contact Name:

Faculty or Instructor Name (if applicable):

* Contact Phone Number:

* Extension affected:

* Extension to be moved:

* Display Name on Phone Changing? :

* What name should be displayed on Phone?:

* Reset Voicemail Passcode:

* From room number?:

* To room number?:

* Tentative Date(s) & Time(s)?:

* Do you need Voicemail?:

* Do you need long Distance? :

* Does this line need to appear on anyone else's phone?:

* Travel and Expense details:

* Workflow and Utilities Detail:

* Enterprise Application:

* Workflow specific details:

* BANNER Request Type:

* Banner INB Detail:

* Is this a web browser / login issue?:

* FlashLine user name of user experiencing the problem::

* Are you using the installed client or web interface?:

* Is this a scanner / Hardware problem?:

* When does the error message occur?:

Report Name (if applicable)::

Report Folder (if applicable)::

Error Message (if applicable):(maximum 64,000 characters):

Product:

* Single Sign-On Issue:

* Security & Access Management Detail:

Guest accounts can only be requested by the person sponsoring the account. The sponsor must be a full-time staff or faculty member of Kent State University

* Full name of sponsor :

* Sponsor's e-mail :

* Sponsor's department :

* Sponsor's phone number :

* Full name of guest:

* Guest's Alternate e-mail:

* Guest's Home address:

* Guest's Home Phone Number:

* Guest's Date of Birth (mm-dd-yyyy):

* Date Access Expires (mm-dd-yyyy):

* Purpose of Account:

* Source IP/IP Range:

* SSLVPN Detail:

* Destination IP Address:

Destination Port(s):

* What building is this issue in?(maximum 64,000 characters):

* What Area is this in?:

* Area Detail:

* Web Browser Used:

* Blackberry support:

* New Service:

* Enterprise Data plan :

* Department Name:

* Approving Manager Name:

* Approving Manager Phone:

* Shared Drive Detail:

* Tivoli Details:

* Cellular Provider:

* Cellular Number:

* Index (Billing) Number Charged:

* Business/Functional Owner of the Share?:

* Technical Contact for the Share?:

* Department Billing Code:

* Desired Share Name:

* Desired Share Size?:

FlashLine user name of phone user:

* Tivoli Restore Detail:

Fully Qualified UNC (Path) to the Share?:

* Are there network and power connections at the new location?:

What is the database you are attempting to access?:

Deadline (if applicable):

What is the Web Address?(maximum 64,000 characters):

* Web Site Detail:

SharePoint Request Type:

Title of SharePoint Site:

Storage Required (10GB Default):

SharePoint Site Owners (FlashLine ID) :

How Comfortable Are You Using SharePoint (1-5)?:

Have You Every Had Any SharePoint Training?:

Estimated Graduation/Departure Date:

Employment Department Name:

Supervisor Name:

Supervisor E-Mail:

Supervisor Phone:

CommonSpot Request Type:

Full CommonSpot URL:

Number of Parties Participating:

* Course Name - CRN - Course Number:

* Primary User ID:

* Machine Name:

* Serial Number:

* Computer Make:

* Computer Model:

* Application/Service Affected:

* Is this an update to an existing article?:

What is the Title or Article Number?:

* To whom should the article be visible?:

Public FacingInternal (IS & Helpdesk Agents)I Don't Know

* Date the article needs to take effect:

* Provide a detailed description of the article addition/update(maximum 64,000 characters):

* Date:

* Event Date:

Course CRN Number (Optional):

* Equipment Type:

* Day(s) Needed:

Day needed (Monday):

Day needed (Tue):

Day needed (Wed):

Day needed (Thu):

Day needed (Fri):

* Needed by (Date):

* Start Time:

* Recurring Dates & Times(maximum 64,000 characters):

* End Time:

* Recurring Reservation?:

* Creation or Deletion?:

* What queues should the account(s) have access to?(maximum 64,000 characters):

* Should the new account(s) receive email alerts for new tickets?:

* What queues and alerts should the account(s) be removed from?(maximum 64,000 characters):

* Course Semester:

* Course Section:

* Printer or Copier Make/Model Number:

* IP Address:

* Host Name:

Printer Options:

ColorDuplex

* Network/Wireless Detail (Student):

Ethernet Port Number/Label (if available)(maximum 64,000 characters):

* Reason for Port Request (check all that apply):

Wireless Reliability IssueMy Device(s) Do Not Support WirelessOther

MAC Address(es) of Device(s):

* Math Emporium Table Number (1-44):

Alternate Email Address (alumni only):

Options

Attachment

Attach a file

Email Notification:

Customer CC List:

* - required field(s)

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