SUBMIT TICKET
Submit a Web Ticket
Request help from the Technology HelpDesk.
     Web Tickets are responded to during our
     Full-Service Support hours.
OTHER RESOURCES
Check Ticket Status
Access "My Support" to view the current status of your ticket or to review your ticket history.

Manage Your Username and Password
Access information about your Ball State username and password, including how to reset your password.
Download & Activate Adobe Software
Information for faculty and staff about downloading, installing, and activating Adobe CS6 Design Suite, Production Suite, or Acrobat Professional.
Back Up with MozyPro
MozyPro is a backup solution for faculty and staff that will back up files automatically and securely to the cloud.
Watch lynda.com Tutorials
Lynda.com is an online training service that provides web-based video tutorials. Free with a valid Ball State username and password.
IT NOTICES & ALERTS
PHONE SUPPORT
Technology HelpDesk: 765-285-1517
    Toll Free: 866-771-3276
    Full-Service Technology Support
        Mon-Thu 7:30am-7:00pm, Fri 7:30am-5:00pm
     Blackboard Phone Support 24/7
eClassroom Support: 765-285-3999
WALK-IN SUPPORT & TECH TIME APPOINTMENTS

Tech Center, Bracken Library, room 101
     Concierge Desk: 765-285-8324
          Mon-Thu 8:00am-7:00pm,
          Fri 8:00am-5:00pm

Knowledge Base