SUBMIT TICKET
Submit a Web Ticket
Request help from the Technology HelpDesk.
     Web Tickets are responded to during our
     Full-Service Support hours.
CHAT SUPPORT
Chat now
Chat Support is available weekdays 9am-4:30pm Eastern Time. (For password resets, please call)
OTHER RESOURCES
Check Ticket Status
Access "My Support" to view the current status of your ticket or to review your ticket history.

Manage Your Username and Password
Access information about your Ball State username and password, including how to reset your password.
Adobe Software
Information for faculty and staff about licensing Adobe software.
Back Up with MozyPro
MozyPro is a backup solution for faculty and staff that will back up files automatically and securely to the cloud.
Watch lynda.com Tutorials
Lynda.com is an online training service that provides web-based video tutorials. Free with a valid Ball State username and password.

IT NOTICES & ALERTS

PHONE SUPPORT
Technology HelpDesk: 765-285-1517
      (Toll-Free: 1-866-771-3276)
      Blackboard Phone Support 24/7 &
      Full-Service Technology Support
      Mon-Thur 7:30am-7:00pm & Fri 7:30am-5:00pm

eClassroom Support: 765-285-3999
      Technology Assistance for eClassrooms
      M-Th 7:30am-9:30pm, Fri 7:30am-5:00pm
WALK-IN SUPPORT & TECH TIME APPOINTMENTS

Tech Center, Bracken Library, room 101
     Concierge Desk: 765-285-8324
          Mon-Fri 7:30am-5:00pm
          

Knowledge Base