Knowledge Base

The Knowledge Base has more than 976 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Knowledge Base

  1. AtTask
  2. When do I use AtTask at Ball State University?
  3. How do I request an AtTask implementation?
  4. How do I login to AtTask?
  5. What is AtTask?
  6. How do I find out more about AtTask?
  1. Academic Calendar
  2. Ball State University - Academic Calendar
  1. Accounts, Passwords and Logins
  2. Ball State Accounts What should I do if I've forgotten my password?
  3. Ball State Accounts How do I change my Ball State password?
  4. Ball State Accounts How do I access my Ball State email?
  5. Ball State Accounts How Do I Obtain My Username and Password (Credentials) If I Am New To Ball State? FAQ
  6. Ball State Accounts How do I request a BSU computer name or email for a departmental account or other special purpose?
  7. More...
  1. Blackboard Ball State FAQs
  2. Blackboard at BSU FAQ
  3. Blackboard Grade Center acts strange and does not appear properly. What can I do?
  4. How do I turn off the security warnings about secure content in Internet Explorer 8 when navigating Blackboard?
  5. What is Blackboard (Bb) and how do I access it?
  6. What operating systems and web browsers are compatible with Blackboard?
  7. More...
  1. Blackboard Online Video Tutorials
  2. Access additional online video tutorials for Blackboard Learn.
  3. Tour the Course Files Feature
  4. How do I upload test questions from Microsoft Excel?
  5. How do I grade a wiki?
  6. How do I do anonymous grading in the Grade Center?
  7. More...
  1. Computer Labs
  2. Where can I find information about the UTS managed computer labs and testing labs?
  3. Where can I find Testing Lab policies and information?
  4. Where can I find more information about Testing Labs for taking Final Exams?
  1. Computer Security & Data Protection
  2. My staff/students are distracted by social media sites. Can I block them?
  3. Information regarding the use and support of Windows XP following April 8th, 2014.
  4. Other Information Security Questions.
  1. eClassrooms
  2. How do I find cost estimates for creating an e-Classroom?
  3. My Files are no longer on the computer in the eClassroom I use. What happened?
  4. How do I book an e-Classroom for my class?
  5. How are emergency issues with a classroom handled?
  6. I need an updated browser on the computer in an eClassroom. What should I do?
  7. More...
  1. Blackboard 9.1, SP12
  2. General FAQs - Most Common Issues ( Blackboard 9.1 SP12 )
  3. General What's New in Blackboard Learn 9.1 SP12
  4. General Browser Support for Blackboard Learn 9.1 SP12
  1. Email
  2. BSU Live@Edu (@bsumail.net) How do I configure my APPLE iDevice (iPhone, iPod Touch, iPad) to access my BSU Email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
  3. BSU Live@Edu (@bsumail.net) How do I configure my ANDROID mobile device to receive my BSU email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
  4. Ball State Email (@bsu.edu) I am using Office Outlook 2013 and all emails older than today have disappeared from my inbox. What can I do?
  5. Ball State Email (@bsu.edu) How do I access my Ball State email?
  6. Ball State Email (@bsu.edu) How do I setup / check Inbox Inbox rules on my Office 365 email account?
  7. More...
  1. General Questions
  2. About Us, The Technology HelpDesk
  3. When does the Technology HelpDesk provide support?
  4. Why does my cable TV only get a few channels in my dorm room?
  5. Why do I get redirected to another website when I try to login to Ball State resources?
  6. How long will it take before I get help?
  1. Hardware & Printers
  2. Ball State-Owned Hardware Apple Seagate 1TB hard drive recall
  3. Personal Hardware I am a current Ball State student and am having problems with my personally-owned computer. What resources are available to assist me?
  4. Ball State-Owned Hardware 2014 Lenovo Thinkpad Battery Recall
  5. Ball State-Owned Hardware I am unable to read CD, DVD, other media on a BSU owned computer.
  6. Ball State-Owned Hardware How do I print to a network printer?
  7. More...
  1. Self-Service Banner
  2. Why do I get a "Missing parameter name" error when accessing MyBSU, SSB, or other parts of Banner?
  3. What is the 'MyBSU Portal'?
  4. I can't log in to the MyBSU Portal. What should I do?
  5. How do I get technical support related to the ERP?
  6. Where can I get help with Banner?
  1. Network Connections
  2. Wireless Network (WIFI) How do I manually connect my computer to "bsusecure"?
  3. VPN (Off Site Secure Access) How do I connect my mobile device to BSU's VPN?
  4. Wired Network Connection BSU Network FAQ
  5. Network FAQ's BSU Network FAQ
  6. Wireless Network (WIFI) Wireless Access for University Visitors, Partners, and Guests
  7. More...
  1. Reports
  2. How do I get a BSU Foundation report in Argos?
  3. What's New in the Argos 4.2 Release? (Report Viewer using Argos Web Viewer)
  4. How do I get a tally of all courses with enrollment in Argos?
  5. How do I get an email list of a student class list in Banner Works?
  6. What's New in the Argos 4.2 Release? (Report Writers and Datablock Designers using Argos Developer)
  7. More...
  1. Server
  2. IBM Mainframe What if I forget my IBM Mainframe password?
  3. IBM Mainframe How can employees obtain access to the IBM Mainframe?
  4. IBM Mainframe How do we get a report printed from the IBM Mainframe / Legacy?
  5. IBM Mainframe Whom should I contact for IBM mainframe questions, problems, or password resets?
  6. IBM Mainframe Whom should I contact with other IBM Mainframe / Legacy system report related questions or problems?
  7. More...
  1. Software Downloads & FAQs
  2. Adobe CS6 How do I obtain Adobe CS6 Design Standard or Master Collection Software (Faculty & Staff Only)?
  3. Adobe CS6 Adobe Creative Software for BSU-Owned Computers
  4. Adobe Creative Cloud Adobe Creative Software for BSU-Owned Computers
  5. MozyPro What is MozyPro?
  6. Adobe CS6 How do I activate Adobe CS6 Design Standard or Adobe CS6 Master Collection?
  7. More...
  1. Telephones
  2. Verizon Discounts I received an e-mail from Verizon wanting me to verify my employment, how do I do that via U.S. Mail?
  3. Verizon Discounts I received an e-mail from Verizon wanting me to verify my employment, how do I do that online?
  4. Ball State Issued Mobile Devices How do I get a cell phone allowance?
  5. Cell Phone/MiFi/Tablet Information What is the employee rental program?
  6. Billing How much does a University-issued telephone cost?
  7. More...
  1. Testing & Exams
  2. Testing Labs Where can I find information about the UTS managed computer labs and testing labs?
  3. Blackboard Can the exam results from scantron tests be uploaded into Blackboard?
  4. Scantron Can the exam results from scantron tests be uploaded into Blackboard?
  5. Scantron What types of reports are available from scanned (scantron) exams?
  6. Testing Labs Where can I find Testing Lab policies and information?
  7. More...
  1. Video Conferencing
  2. How much does video conferencing cost?
  3. If I want to do a video conference, how much notification do I need to provide?
  4. How do I decide what type of video conferencing would be best for my endeavor?
  5. Who do I contact to find out more information on Video Conferencing and VNIC?
  6. What types of Video Conferencing are currently used at Ball State University?
  7. More...
  1. Video Tutorials
  2. What video tutorials are available for training?
  1. Visitors and Guests
  2. How do I request a BSU Computer Account for a Campus Guest?
  3. What is the eduroam wireless network and how do I connect to it?
  4. How do I connect my computer to bsuguest?
  5. How do I connect to the bsuguest wireless network in iOS (iPhone, iPad, and iPod Touch)?
  6. How do I connect to the bsuguest wireless network on a Droid?
  1. Web Applications / Services
  2. Blackboard at BSU FAQ
  3. What is my browser's 'Cache' and how do I clear it?
  4. Why does my Mac not load some webpages that use Java?
  5. Where do I find help with Big Blue Button, rGrade, GroupShare, or other Technology supported by Teachers College (TC)?
  6. Where do I get help with SharePoint 2007?
  7. More...