Knowledge Base

The Knowledge Base has more than 974 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Knowledge Base

  1. Academic Calendar
  2. Ball State University - Academic Calendar
  1. Accounts, Passwords and Logins
  2. What should I do if I've forgotten my password?
  3. How do I change my Ball State password?
  4. Why can't I log in to Blackboard?
  5. How do I change how my name appears in BSU systems.
  6. How Do I Obtain My Username and Password (Credentials) If I Am New To Ball State? FAQ
  1. Blackboard 9.1 SP12 | SP13
  2. General FAQs - Most Common Issues ( Blackboard 9.1)
  3. General Browser Support for Blackboard Learn 9.1
  4. General What's New in Blackboard Learn 9.1
  1. Blackboard BSU FAQs
  2. Why can't I log in to Blackboard?
  3. What is Blackboard (Bb) and how do I access it?
  4. How do I turn off the security warnings about secure content in Internet Explorer 8 when navigating Blackboard?
  5. Where can I get help with Blackboard Collaborate?
  6. Blackboard Grade Center acts strange and does not appear properly. What can I do?
  7. More...
  1. Blackboard Online Video Tutorials
  2. Access additional online video tutorials for Blackboard Learn.
  3. Tour the Course Files Feature
  4. How do I color code the Grade Center?
  5. How do I add my own web content through course files?
  6. How do I do anonymous grading in the Grade Center?
  7. More...
  1. Computer Labs
  2. Where can I find information about the UTS managed computer labs and testing labs?
  1. Computer Security & Data Protection
  2. My staff/students are distracted by social media sites. Can I block them?
  3. Other Information Security Questions.
  4. Information regarding the use and support of Windows XP following April 8th, 2014.
  1. eClassrooms
  2. How do I find cost estimates for creating an e-Classroom?
  3. I need an updated browser on the computer in an eClassroom. What should I do?
  4. How do I book an e-Classroom for my class?
  5. My Files are no longer on the computer in the eClassroom I use. What happened?
  6. How are emergency issues with a classroom handled?
  7. More...
  1. Email
  2. What should I do if I've forgotten my password?
  3. How long will my @bsu.edu account last?
  4. What are the different Ball State affiliated email accounts?
  5. How long does it take before my email account is created?
  6. How does my professor get my email address?
  7. More...
  1. General Questions
  2. About the Technology HelpDesk
  3. How long will it take before I get help?
  4. Why do I get redirected to another website when I try to login to Ball State resources?
  1. Hardware & Printers
  2. How can I tell if I'm running 32-bit or 64-bit Windows?
  3. Apple Seagate 1TB hard drive recall
  1. MyBSU / Banner
  2. Why do I get a "Missing parameter name" error when accessing MyBSU, SSB, or other parts of Banner?
  3. How do I change how my name appears in BSU systems.
  4. I can't log in to the MyBSU Portal. What should I do?
  5. What is the 'MyBSU Portal'?
  6. How do I get technical support related to the ERP?
  7. More...
  1. Network Connections
  2. What is a CSR form and why do I need to create one?
  3. Why doesn't ping or traceroute work for me?
  4. How does Ball State connect to the internet?
  5. Has the network changed in any significant way in the past year? What changes do you anticipate in the immediate future? Within the next 3-5 years?
  6. If I set up a web server in my dorm room can my friends and family who live off campus view my web pages?
  7. More...
  1. Office 365 Service Update
  2. How do I delete multiple items and empty my trash can in the new Office 365 interface?
  3. What is new with this new Office 365 service update?
  4. What is Conversation View and how do I turn it off in Outlook 365 Webmail?
  5. What if I manually enter my specific Exchange Server address (Pod number) when I created my Outlook profile?
  6. Which versions of Internet Explorer can I use with Outlook 365 Webmail?
  7. More...
  1. Reports
  2. How do I get an email list of a student class list in Banner Works?
  3. How do I get a tally of all courses with enrollment in Argos?
  4. How do I get an email list of student advisees in Banner Works?
  5. How do I get a report of my departmental advisees in Argos?
  6. What's New in the Argos 4.2 Release? (Report Writers and Datablock Designers using Argos Developer)
  7. More...
  1. Server
  2. IBM Mainframe How can employees obtain access to the IBM Mainframe?
  3. IBM Mainframe Whom should I contact with other IBM Mainframe / Legacy system report related questions or problems?
  4. IBM Mainframe What if I forget my IBM Mainframe password?
  5. IBM Mainframe How do we get a report printed from the IBM Mainframe / Legacy?
  6. Server Hosting What server Operating Systems (OSs) are supported at Ball State University?
  7. More...
  1. Software Applications
  2. How do I obtain Adobe CS6 Design Standard or Master Collection Software (Faculty & Staff Only)?
  3. Ball State Web Gradebook
  4. How do I install EndNote X6?
  5. Blackboard at BSU FAQ
  6. What is GoToAssist remote assistance?
  7. More...
  1. Telephones
  2. Who do I contact if I need to transfer my phone number to another office on campus?
  1. Testing & Exams
  2. inQsit How do I take a proctored exam in inQsit?
  3. inQsit What labs are available for inQsit testing?
  4. Scantron Can the exam results from scantron tests be uploaded into Blackboard?
  5. Scantron What types of reports are available from scanned (scantron) exams?
  6. inQsit How do I schedule an appointment to take an exam in one of the inQsit labs?
  7. More...
  1. Video Conferencing
  2. How much does video conferencing cost?
  3. If I want to do a video conference, how much notification do I need to provide?
  4. How do I decide what type of video conferencing would be best for my endeavor?
  5. What types of Video Conferencing are currently used at Ball State University?
  6. Who do I contact to find out more information on Video Conferencing and VNIC?
  7. More...
  1. Video Tutorials
  2. What video tutorials are available for training?
  1. Visitors and Guests
  2. How do I request a BSU Computer Account for a Campus Guest?
  3. What is the eduroam wireless network and how do I connect to it?
  4. How do I connect my computer to BSUguest?
  5. How do I connect to the bsuguest wireless network on a Droid?
  6. How do I connect to the bsuguest wireless network in iOS (iPhone, iPad, and iPod Touch)?
  1. Web Applications / Services
  2. Why does my Mac not load some webpages that use Java?
  3. Where can I find help with Web Gradebook?
  4. Where do I get help with SharePoint 2007?
  5. Where can I get help with rGrade?
  6. Where do I find help with Big Blue Button, rGrade, GroupShare, or other Technology supported by Teachers College (TC)?
  7. More...