Knowledge Base

The Knowledge Base has more than 955 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Knowledge Base

  1. Academic Calendar
  2. Ball State University - Academic Calendar
  1. Accounts, Passwords and Logins
  2. Ball State Accounts What should I do if I've forgotten my password?
  3. Ball State Accounts How do I change my Ball State password?
  4. Ball State Accounts How Do I Obtain My Username and Password (Credentials) If I Am New To Ball State? FAQ
  5. Ball State Accounts How do I access my Ball State email?
  6. Ball State Accounts How do I request a BSU computer name or email for a departmental account or other special purpose?
  7. More...
  1. Blackboard Ball State FAQs
  2. Blackboard at BSU FAQ
  3. I'm getting email notifications from Blackboard. How do I make them stop?
  4. Blackboard Grade Center acts strange and does not appear properly. What can I do?
  5. What is Blackboard (Bb) and how do I access it?
  6. When is maintenance performed on Ball State's Blackboard environment?
  7. More...
  1. Blackboard Learn 9.1 April 2014 Release
  2. Blackboard Videos Blackboard Video Tutorials
  3. Instructor How do I set up LockDown Browser or prevent it from breaking?
  1. Blackboard Online Video Tutorials
  2. Access additional online video tutorials for Blackboard Learn.
  3. Tour the Course Files Feature
  4. How do I upload test questions from Microsoft Excel?
  5. How do I grade a wiki?
  6. How do I add my own web content through course files?
  7. More...
  1. Computer Labs
  2. Where can I find information about the UTS managed computer labs and testing labs?
  3. Where can I find Testing Lab policies and information?
  4. Where can I find more information about Testing Labs for taking Final Exams?
  1. Computer Security & Data Protection
  2. My staff/students are distracted by social media sites. Can I block them?
  3. Information regarding the use and support of Windows XP following April 8th, 2014.
  4. Other Information Security Questions.
  5. Why does my BSU-owned computer need to be connected to the BSU domain?
  6. Credit Card FAQs
  1. eClassrooms
  2. I need an updated browser on the computer in an eClassroom. What should I do?
  3. My Files are no longer on the computer in the eClassroom I use. What happened?
  4. How do I book an e-Classroom for my class?
  5. How are emergency issues with a classroom handled?
  6. Where did the phone go in the classroom?
  7. More...
  1. Email
  2. Ball State Email (@bsu.edu) I am using Office Outlook 2013 and all emails older than today have disappeared from my inbox. What can I do?
  3. BSU Live@Edu (@bsumail.net) How do I configure my APPLE iDevice (iPhone, iPod Touch, iPad) to access my BSU Email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
  4. BSU Live@Edu (@bsumail.net) How do I configure my ANDROID mobile device to receive my BSU email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
  5. Ball State Email (@bsu.edu) How do I access my Ball State email?
  6. Ball State Email (@bsu.edu) How do I setup / check Inbox Inbox rules on my Office 365 email account?
  7. More...
  1. General Questions
  2. Where can I find information about concerns with identity theft?
  3. When does the Technology HelpDesk provide support?
  4. About Us, The Technology HelpDesk
  5. How do I submit a workflow request for employee tuition benefits?
  6. Why does my cable TV only get a few channels in my dorm room?
  7. More...
  1. Hardware & Printers
  2. Print Smart Initiative at Ball State University
  1. Self-Service Banner
  2. Why do I get a "Missing parameter name" error when accessing MyBSU, SSB, or other parts of Banner?
  3. What is the 'MyBSU Portal'?
  4. I can't log in to the MyBSU Portal. What should I do?
  5. How do I get technical support related to the ERP?
  6. How to Register for Courses
  7. More...
  1. Network Connections
  2. Wireless Network (WIFI) How do I manually connect my computer to "bsusecure"?
  3. Wireless Network (WIFI) How do I connect a wireless printer in my dorm room or university apartment?
  4. VPN (Off Site Secure Access) VPN FAQ
  5. Wireless Network (WIFI) What is the eduroam wireless network and how do I connect to it?
  6. Wired Network Connection BSU Network FAQ
  7. More...
  1. Reports
  2. How do I get a BSU Foundation report in Argos?
  3. How do I get an email list of a student class list in Banner Works?
  4. How do I get an email list of students in a specific major in Banner Works?
  5. How do I get an email list of student advisees in Banner Works?
  6. How do I get a tally of all courses with enrollment in Argos?
  7. More...
  1. Server
  2. IBM Mainframe What if I forget my IBM Mainframe password?
  3. IBM Mainframe How can employees obtain access to the IBM Mainframe?
  4. IBM Mainframe Whom should I contact for IBM mainframe questions, problems, or password resets?
  5. IBM Mainframe Changes Regarding IBM System (Effective 7/14/2014)
  6. IBM Mainframe How do we get a report printed from the IBM Mainframe / Legacy?
  7. More...
  1. Software Downloads & FAQs
  2. Office 365 Pro Plus How do I download the Office 365 Pro Plus software?
  3. Adobe CS6 How do I activate Adobe Creative Cloud 2014 or older versions?
  4. Adobe CS6 Previous Versions of Adobe Creative Software for BSU-Owned Computers
  5. Adobe Creative Cloud Previous Versions of Adobe Creative Software for BSU-Owned Computers
  6. Adobe Creative Cloud How Do I Activate Adobe Creative Cloud 2014?
  7. More...
  1. Telephones
  2. Communications Services Request FAQ
  3. How do I request a new phone line, a change to an existing phone line, or stop my phone service?
  4. How do I request a new voicemail box, a change to an existing voicemail box, or stop my voicemail service?
  5. How do I request an Internet service, a change to an existing Internet service, or stop my Internet service?
  6. How do I request a new long distance code, a change to an existing long distance code, or stop an existing long distance code?
  7. More...
  1. Testing & Exams
  2. Testing Labs Where can I find information about the UTS managed computer labs and testing labs?
  3. Blackboard Can the exam results from scantron tests be uploaded into Blackboard?
  4. Scantron Can the exam results from scantron tests be uploaded into Blackboard?
  5. Scantron What types of reports are available from scanned (scantron) exams?
  6. Testing Labs Where can I find Testing Lab policies and information?
  7. More...
  1. Video Conferencing
  2. How much does video conferencing cost?
  3. How do I decide what type of video conferencing would be best for my endeavor?
  4. Who do I contact to find out more information on Video Conferencing and VNIC?
  5. What is the Video Network Information Center, (VNIC)?
  1. Video Tutorials
  2. What video tutorials are available for training?
  1. Visitors and Guests
  2. What is the eduroam wireless network and how do I connect to it?
  3. How do I request a BSU Computer Account for a Campus GUEST or ADJUNCT Faculty?
  4. How do I connect my computer to bsuguest?
  5. How do I connect to the bsuguest wireless network in iOS (iPhone, iPad, and iPod Touch)?
  6. How do I connect to the bsuguest wireless network on a Droid?
  1. Web Applications / Services
  2. What is my browser's 'Cache' and how do I clear it?
  3. Blackboard at BSU FAQ
  4. Why is OWL missing part of the page for my Science course?
  5. Why does my Mac not load some webpages that use Java?
  6. Where do I find help with Big Blue Button, rGrade, GroupShare, or other Technology supported by Teachers College (TC)?
  7. More...
  1. Workfront (formerly AtTask)
  2. How do I login to Workfront (formerly AtTask)?
  3. What is Workfront (formerly AtTask)?
  4. How do I request an Workfront (formerly AtTask) implementation?
  5. When do I use Workfront (formerly AtTask) at Ball State University?
  6. How do I find out more about Workfront (formerly AtTask)?
  7. More...