The Knowledge Base has more than 908 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
Ball State University - Academic Calendar
Accounts, Passwords and Logins
Ball State Accounts What should I do if I've forgotten my password?
Ball State Accounts How do I change my Ball State password?
Ball State Accounts How Do I Obtain My Username and Password (Credentials) If I Am New To Ball State? FAQ
Ball State Accounts How do I access my Ball State email?
Ball State Accounts How do I request a BSU computer name or email for a departmental account or other special purpose?
Blackboard Ball State FAQs
Blackboard at BSU FAQ
Blackboard Grade Center acts strange and does not appear properly. What can I do?
I'm getting email notifications from Blackboard. How do I make them stop?
How do I turn off the security warnings about secure content in Internet Explorer 8 when navigating Blackboard?
When is maintenance performed on Ball State's Blackboard environment?
Blackboard Learn 9.1 April 2014 Release
Blackboard Videos Blackboard Video Tutorials
Blackboard Online Video Tutorials
Access additional online video tutorials for Blackboard Learn.
How do I grade a wiki?
Tour the Course Files Feature
How do I upload test questions from Microsoft Excel?
How do I add my own web content through course files?
Where can I find information about the UTS managed computer labs and testing labs?
Where can I find Testing Lab policies and information?
Where can I find more information about Testing Labs for taking Final Exams?
Computer Security & Data Protection
My staff/students are distracted by social media sites. Can I block them?
Information regarding the use and support of Windows XP following April 8th, 2014.
Other Information Security Questions.
Why does my BSU-owned computer need to be connected to the BSU domain?
My Files are no longer on the computer in the eClassroom I use. What happened?
I need an updated browser on the computer in an eClassroom. What should I do?
How do I find cost estimates for creating an e-Classroom?
How do I book an e-Classroom for my class?
Where did the phone go in the classroom?
Ball State Email (@bsu.edu) I am using Office Outlook 2013 and all emails older than today have disappeared from my inbox. What can I do?
BSU Live@Edu (@bsumail.net) How do I configure my APPLE iDevice (iPhone, iPod Touch, iPad) to access my BSU Email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
BSU Live@Edu (@bsumail.net) How do I configure my ANDROID mobile device to receive my BSU email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
Ball State Email (@bsu.edu) How do I access my Ball State email?
Ball State Email (@bsu.edu) How do I setup / check Inbox Inbox rules on my Office 365 email account?
Where can I find information about concerns with identity theft?
About Us, The Technology HelpDesk
When does the Technology HelpDesk provide support?
Why does my cable TV only get a few channels in my dorm room?
Why do I get redirected to another website when I try to login to Ball State resources?
Hardware & Printers
Ball State-Owned Hardware Apple Seagate 1TB hard drive recall
Personal Hardware I am a current Ball State student and am having problems with my personally-owned computer. What resources are available to assist me?
Ball State-Owned Hardware I'm not getting proper display on my monitor, what should I do?
Ball State-Owned Hardware How do I print to a network printer?
Ball State-Owned Hardware I am unable to read CD, DVD, other media on a BSU owned computer.
Why do I get a "Missing parameter name" error when accessing MyBSU, SSB, or other parts of Banner?
What is the 'MyBSU Portal'?
I can't log in to the MyBSU Portal. What should I do?
How do I get technical support related to the ERP?
Where can I get help with Banner?
Wireless Network (WIFI) How do I manually connect my computer to "bsusecure"?
VPN (Off Site Secure Access) How do I connect to the Ball State VPN Client? (Windows Instructions)
Wireless Network (WIFI) What is the eduroam wireless network and how do I connect to it?
Wired Network Connection BSU Network FAQ
Network FAQ's BSU Network FAQ
How do I get a BSU Foundation report in Argos?
What's New in the Argos 4.2 Release? (Report Viewer using Argos Web Viewer)
What's New in the Argos 4.2 Release? (Report Writers and Datablock Designers using Argos Developer)
How do I get an email list of a student class list in Banner Works?
How do I get a tally of all courses with enrollment in Argos?
IBM Mainframe What if I forget my IBM Mainframe password?
IBM Mainframe How can employees obtain access to the IBM Mainframe?
IBM Mainframe How do we get a report printed from the IBM Mainframe / Legacy?
IBM Mainframe Whom should I contact for IBM mainframe questions, problems, or password resets?
IBM Mainframe Changes Regarding IBM System (Effective 7/14/2014)
Software Downloads & FAQs
Adobe CS6 How do I obtain Adobe CS6 Design Standard or Master Collection Software (Faculty & Staff Only)?
Adobe CS6 How do I activate Adobe CS6 Design Standard or Adobe CS6 Master Collection?
Adobe CS6 Adobe Creative Software for BSU-Owned Computers
Adobe Creative Cloud Adobe Creative Software for BSU-Owned Computers
Adobe Creative Cloud How Do I Activate Adobe Creative Cloud?
Cell Phone/MiFi/Tablet Information Do Ball State employees get a discount on cell phones?
Ball State Issued Mobile Devices How do I get a cell phone allowance?
Jabber for Windows and Mac How do I install Jabber on my Mac or Windows PC?
Cell Phone/MiFi/Tablet Information What is the employee rental program?
Billing How much does a University-issued telephone cost?
Testing & Exams
Testing Labs Where can I find information about the UTS managed computer labs and testing labs?
Blackboard Can the exam results from scantron tests be uploaded into Blackboard?
Scantron Can the exam results from scantron tests be uploaded into Blackboard?
Scantron What types of reports are available from scanned (scantron) exams?
Testing Labs Where can I find Testing Lab policies and information?
How much does video conferencing cost?
If I want to do a video conference, how much notification do I need to provide?
How do I decide what type of video conferencing would be best for my endeavor?
Who do I contact to find out more information on Video Conferencing and VNIC?
What types of Video Conferencing are currently used at Ball State University?
What video tutorials are available for training?
Visitors and Guests
What is the eduroam wireless network and how do I connect to it?
How do I request a BSU Computer Account for a Campus GUEST or ADJUNCT Faculty?
How do I connect my computer to bsuguest?
How do I connect to the bsuguest wireless network in iOS (iPhone, iPad, and iPod Touch)?
How do I connect to the bsuguest wireless network on a Droid?
Web Applications / Services
Blackboard at BSU FAQ
What is my browser's 'Cache' and how do I clear it?
Why is OWL missing part of the page for my Science course?
Why does my Mac not load some webpages that use Java?
Where do I find help with Big Blue Button, rGrade, GroupShare, or other Technology supported by Teachers College (TC)?
Workfront (formerly AtTask)
What is Workfront (formerly AtTask)?
How do I login to Workfront (formerly AtTask)?
When do I use Workfront (formerly AtTask)at Ball State University?
How do I request an Workfront (formerly AtTask) implementation?
How do I find out more about Workfront (formerly AtTask)?