The Knowledge Base has more than 935 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
Ball State University - Academic Calendar
Accounts, Passwords and Logins
Ball State Accounts What should I do if I've forgotten my password?
Ball State Accounts How do I change my Ball State password?
Ball State Accounts How Do I Obtain My Username and Password (Credentials) If I Am New To Ball State? FAQ
Ball State Accounts How do I access my Ball State email?
Ball State Accounts How do I request a BSU computer name or email for a departmental account or other special purpose?
Blackboard Ball State FAQs
Blackboard at BSU FAQ
Blackboard Grade Center acts strange and does not appear properly. What can I do?
I'm getting email notifications from Blackboard. How do I make them stop?
When is maintenance performed on Ball State's Blackboard environment?
How do I turn off the security warnings about secure content in Internet Explorer 8 when navigating Blackboard?
Blackboard Learn 9.1 April 2014 Release
Blackboard Videos Blackboard Video Tutorials
Blackboard Online Video Tutorials
Access additional online video tutorials for Blackboard Learn.
How do I grade a wiki?
Tour the Course Files Feature
How do I upload test questions from Microsoft Excel?
How do I add my own web content through course files?
Where can I find information about the UTS managed computer labs and testing labs?
Where can I find Testing Lab policies and information?
Where can I find more information about Testing Labs for taking Final Exams?
Computer Security & Data Protection
My staff/students are distracted by social media sites. Can I block them?
Information regarding the use and support of Windows XP following April 8th, 2014.
Other Information Security Questions.
Why does my BSU-owned computer need to be connected to the BSU domain?
My Files are no longer on the computer in the eClassroom I use. What happened?
I need an updated browser on the computer in an eClassroom. What should I do?
How do I find cost estimates for creating an e-Classroom?
How are emergency issues with a classroom handled?
How do I book an e-Classroom for my class?
Ball State Email (@bsu.edu) I am using Office Outlook 2013 and all emails older than today have disappeared from my inbox. What can I do?
BSU Live@Edu (@bsumail.net) How do I configure my APPLE iDevice (iPhone, iPod Touch, iPad) to access my BSU Email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
BSU Live@Edu (@bsumail.net) How do I configure my ANDROID mobile device to receive my BSU email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
Ball State Email (@bsu.edu) How do I access my Ball State email?
Ball State Email (@bsu.edu) How do I setup / check Inbox Inbox rules on my Office 365 email account?
Where can I find information about concerns with identity theft?
About Us, The Technology HelpDesk
When does the Technology HelpDesk provide support?
Why does my cable TV only get a few channels in my dorm room?
How do I submit a workflow request for employee tuition benefits?
Hardware & Printers
Print Smart Initiative at Ball State University
Why do I get a "Missing parameter name" error when accessing MyBSU, SSB, or other parts of Banner?
What is the 'MyBSU Portal'?
I can't log in to the MyBSU Portal. What should I do?
How do I get technical support related to the ERP?
Where can I get help with Banner?
Wireless Network (WIFI) How do I manually connect my computer to "bsusecure"?
VPN (Off Site Secure Access) How do I connect to the Ball State VPN Client? (Windows Instructions)
Wireless Network (WIFI) How do I connect a wireless printer in my dorm room or university apartment?
Wireless Network (WIFI) What is the eduroam wireless network and how do I connect to it?
VPN (Off Site Secure Access) How do I connect to the Ball State VPN Client? (Mac Instructions)
How do I get a BSU Foundation report in Argos?
What's New in the Argos 4.2 Release? (Report Viewer using Argos Web Viewer)
What's New in the Argos 4.2 Release? (Report Writers and Datablock Designers using Argos Developer)
How do I get an email list of a student class list in Banner Works?
How do I get an email list of students in a specific major in Banner Works?
IBM Mainframe What if I forget my IBM Mainframe password?
IBM Mainframe How can employees obtain access to the IBM Mainframe?
IBM Mainframe Changes Regarding IBM System (Effective 7/14/2014)
IBM Mainframe How do we get a report printed from the IBM Mainframe / Legacy?
IBM Mainframe Whom should I contact for IBM mainframe questions, problems, or password resets?
Software Downloads & FAQs
Adobe CS6 How do I obtain Adobe CS6 Design Standard or Master Collection Software (Faculty & Staff Only)?
Office 365 Pro Plus How do I download the Office 365 Pro Plus software?
Adobe CS6 Adobe Creative Software for BSU-Owned Computers
Adobe Creative Cloud Adobe Creative Software for BSU-Owned Computers
Adobe CS6 How do I activate Adobe CS6 Design Standard or Adobe CS6 Master Collection?
Cell Phone/MiFi/Tablet Information Do Ball State employees get a discount on cell phones?
Jabber for Windows and Mac How do I install Jabber on my Mac or Windows PC?
Ball State Issued Mobile Devices How do I get a cell phone allowance?
Billing How much does a University-issued telephone cost?
Cell Phone/MiFi/Tablet Information What is the departmental rental program?
Testing & Exams
Testing Labs Where can I find information about the UTS managed computer labs and testing labs?
Blackboard Can the exam results from scantron tests be uploaded into Blackboard?
Scantron Can the exam results from scantron tests be uploaded into Blackboard?
Scantron What types of reports are available from scanned (scantron) exams?
Testing Labs Where can I find Testing Lab policies and information?
How much does video conferencing cost?
How do I decide what type of video conferencing would be best for my endeavor?
Who do I contact to find out more information on Video Conferencing and VNIC?
What is the Video Network Information Center, (VNIC)?
What video tutorials are available for training?
Visitors and Guests
What is the eduroam wireless network and how do I connect to it?
How do I request a BSU Computer Account for a Campus GUEST or ADJUNCT Faculty?
How do I connect my computer to bsuguest?
How do I connect to the bsuguest wireless network in iOS (iPhone, iPad, and iPod Touch)?
How do I connect to the bsuguest wireless network on a Droid?
Web Applications / Services
Blackboard at BSU FAQ
What is my browser's 'Cache' and how do I clear it?
Why is OWL missing part of the page for my Science course?
Why does my Mac not load some webpages that use Java?
Where do I find help with Big Blue Button, rGrade, GroupShare, or other Technology supported by Teachers College (TC)?
Workfront (formerly AtTask)
What is Workfront (formerly AtTask)?
How do I login to Workfront (formerly AtTask)?
When do I use Workfront (formerly AtTask) at Ball State University?
How do I request an Workfront (formerly AtTask) implementation?
How do I find out more about Workfront (formerly AtTask)?