Online Learning Support Center

Welcome to the Support Center for Wilson Community College.  This site is designed to provide a variety of support channels; all of which are available 24 hours per day.

Here, you can search the Knowledge Base for answers to commonly asked questions. You can also connect with a support representative through several options. The live Chat option allows you to get answers quickly, while submitting a Ticket typically takes up the least amount of your time. Of course you can Call us too. Just click the Request Support tab near the top of your screen to access each of these areas.


STUDENT - DEFAULT LOGIN CREDENTIALS – Moodle, Student Email, and WebAdvisor

  • Username = first initial of first name + first initial of last name + last four digits of student ID.
  • Example: js4567
  • Password = first two initials of last name with first letter capitalized + 6 digit birthdate (MMDDYY)
  • Example: John Smith, 1/2/1900 - Sm010200

Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.
Contact Us
Find out how to contact a service representative via phone.
Submit a Ticket Submit a TicketSubmit a trouble ticket to our service representatives. You can track the status of your ticket in My Support.
Live Chat Live Chat
Chat with a service representative live over the web.
  1. My Recent Topics
  2. You do not currently have any "My Recent Topic" information. You will see your most recent viewed topics when you begin to browse the Knowledgebase
Welcome Guest