The Knowledge Base has more than 1281 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
Ball State University - Academic Calendar
Accounts, Passwords and Logins
Ball State Accounts What should I do if I've forgotten my password?
Ball State Accounts How do I change my Ball State password?
Ball State Accounts How Do I Obtain My Username and Password (Credentials) If I Am New To Ball State? FAQ
Ball State Accounts How do I access my Ball State email?
Ball State Accounts How do I request a BSU computer name or email for a departmental account or other special purpose?
Blackboard Ball State FAQs
Blackboard at BSU FAQ
I'm getting email notifications from Blackboard. How do I make them stop?
Blackboard Grade Center acts strange and does not appear properly. What can I do?
When is maintenance performed on Ball State's Blackboard environment?
What is Blackboard (Bb) and how do I access it?
Blackboard Learn 9.1 April 2014 Release
Blackboard Videos Blackboard Video Tutorials
Instructor How do I set up LockDown Browser or prevent it from breaking?
Blackboard Learn 9.1 Q4 2015 Release
Instructor What's New in Q4 2015 for Instructors
Browser Support Internet Explorer Security Zones and Compatibility View
Student What's New in Q4 2015 for Students
Browser Support Browser Support Policy
Browser Support How to Determine Your Version of Learn
Blackboard Online Video Tutorials
Access additional online video tutorials for Blackboard Learn.
Tour the Course Files Feature
How do I grade a wiki?
How do I upload test questions from Microsoft Excel?
How do I add my own web content through course files?
Where can I find information about the UTS managed computer labs and testing labs?
Where can I find Testing Lab policies and information?
Where can I find more information about Testing Labs for taking Final Exams?
Computer Security & Data Protection
My staff/students are distracted by social media sites. Can I block them?
Information regarding the use and support of Windows XP following April 8th, 2014.
Other Information Security Questions.
Why does my BSU-owned computer need to be connected to the BSU domain?
My Files are no longer on the computer in the eClassroom I use. What happened?
I need an updated browser on the computer in an eClassroom. What should I do?
How do I find cost estimates for creating an e-Classroom?
How do I book an e-Classroom for my class?
How do I get training on my classroom technology?
Ball State Email (@bsu.edu) I am using Office Outlook 2013 and all emails older than today have disappeared from my inbox. What can I do?
BSU Live@Edu (@bsumail.net) How do I configure my APPLE iDevice (iPhone, iPod Touch, iPad) to access my BSU Email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
BSU Live@Edu (@bsumail.net) How do I configure my ANDROID mobile device to receive my BSU email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
Ball State Email (@bsu.edu) How do I access my Ball State email?
Ball State Email (@bsu.edu) How do I setup / check Inbox Inbox rules on my Office 365 email account?
Where can I find information about concerns with identity theft?
When does the Technology HelpDesk provide support?
About Us, The Technology HelpDesk
How do I submit a workflow request for employee tuition benefits?
Why does my cable TV only get a few channels in my dorm room?
Hardware & Printers
Print Smart Initiative at Ball State University
Why do I get a "Missing parameter name" error when accessing MyBSU, SSB, or other parts of Banner?
What is the 'MyBSU Portal'?
I can't log in to the MyBSU Portal. What should I do?
How do I get technical support related to the ERP?
Where can I get help with Banner?
Wireless Network (WIFI) How do I manually connect my computer to "bsusecure"?
VPN (Off Site Secure Access) How do I connect to the Ball State VPN Client? (Windows Instructions)
VPN (Off Site Secure Access) How do I connect to the Ball State VPN Client? (Mac Instructions)
Wireless Network (WIFI) How do I connect a wireless printer in my dorm room or university apartment?
Wireless Network (WIFI) What is the eduroam wireless network and how do I connect to it?
How do I get a BSU Foundation report in Argos?
How do I get an email list of a student class list in Banner Works?
How do I get an email list of students in a specific major in Banner Works?
How do I get an email list of student advisees in Banner Works?
How do I get a tally of all courses with enrollment in Argos?
IBM Mainframe What if I forget my IBM Mainframe password?
IBM Mainframe How can employees obtain access to the IBM Mainframe?
IBM Mainframe Whom should I contact for IBM mainframe questions, problems, or password resets?
IBM Mainframe Changes Regarding IBM System (Effective 7/14/2014)
IBM Mainframe How do we get a report printed from the IBM Mainframe / Legacy?
Software Downloads & FAQs
Adobe CS6 How do I obtain Adobe CS6 Design Standard or Master Collection Software (Faculty & Staff Only)?
Office 365 Pro Plus How do I download the Office 365 Pro Plus software?
Adobe CS6 How do I activate Adobe CS6 Design Standard or Adobe CS6 Master Collection?
Adobe CS6 Previous Versions of Adobe Creative Software for BSU-Owned Computers
Adobe Creative Cloud Previous Versions of Adobe Creative Software for BSU-Owned Computers
Communications Services Request FAQ
How do I request a new phone line, a change to an existing phone line, or stop my phone service?
How do I request a new voicemail box, a change to an existing voicemail box, or stop my voicemail service?
How do I request a new long distance code, a change to an existing long distance code, or stop an existing long distance code?
How do I request an Internet service, a change to an existing Internet service, or stop my Internet service?
Testing & Exams
Testing Labs Where can I find information about the UTS managed computer labs and testing labs?
Blackboard Can the exam results from scantron tests be uploaded into Blackboard?
Scantron Can the exam results from scantron tests be uploaded into Blackboard?
Scantron What types of reports are available from scanned (scantron) exams?
Testing Labs Where can I find Testing Lab policies and information?
How much does video conferencing cost?
How do I decide what type of video conferencing would be best for my endeavor?
Who do I contact to find out more information on Video Conferencing and VNIC?
What is the Video Network Information Center, (VNIC)?
What video tutorials are available for training?
Visitors and Guests
What is the eduroam wireless network and how do I connect to it?
How do I request a BSU Computer Account for a Campus GUEST or ADJUNCT Faculty?
How do I connect my computer to bsuguest?
How do I connect to the bsuguest wireless network in iOS (iPhone, iPad, and iPod Touch)?
How do I connect to the bsuguest wireless network on a Droid?
Web Applications / Services
What is my browser's 'Cache' and how do I clear it?
Blackboard at BSU FAQ
Why is OWL missing part of the page for my Science course?
Why does my Mac not load some webpages that use Java?
Where do I get help with SharePoint 2007?
Workfront (formerly AtTask)
How do I login to Workfront (formerly AtTask)?
What is Workfront (formerly AtTask)?
How do I request an Workfront (formerly AtTask) implementation?
When do I use Workfront (formerly AtTask) at Ball State University?
How do I find out more about Workfront (formerly AtTask)?