Knowledge Base

The Knowledge Base has more than 970 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Knowledge Base

  1. AtTask
  2. When do I use AtTask at Ball State University?
  3. How do I login to AtTask?
  4. How do I find out more about AtTask?
  5. How do I request an AtTask implementation?
  6. What is AtTask?
  1. Academic Calendar
  2. Ball State University - Academic Calendar
  1. Accounts, Passwords and Logins
  2. Ball State Accounts What should I do if I've forgotten my password?
  3. Ball State Accounts How do I change my Ball State password?
  4. Ball State Accounts How do I access my Ball State email?
  5. Ball State Accounts How Do I Obtain My Username and Password (Credentials) If I Am New To Ball State? FAQ
  6. Ball State Accounts How do I request a BSU computer name or email for a departmental account or other special purpose?
  7. More...
  1. Blackboard 9.1 SP12 | SP13
  2. General FAQs - Most Common Issues ( Blackboard 9.1)
  3. General Browser Support for Blackboard Learn 9.1
  4. General What's New in Blackboard Learn 9.1
  1. Blackboard Ball State FAQs
  2. Blackboard at BSU FAQ
  3. Blackboard Grade Center acts strange and does not appear properly. What can I do?
  4. How do I turn off the security warnings about secure content in Internet Explorer 8 when navigating Blackboard?
  5. What is Blackboard (Bb) and how do I access it?
  6. What operating systems and web browsers are compatible with Blackboard?
  7. More...
  1. Blackboard Online Video Tutorials
  2. Access additional online video tutorials for Blackboard Learn.
  3. Tour the Course Files Feature
  4. How do I add my own web content through course files?
  5. How do I grade a wiki?
  6. How do I color code the Grade Center?
  7. More...
  1. Computer Labs
  2. Where can I find information about the UTS managed computer labs and testing labs?
  3. Where can I find Testing Lab policies and information?
  4. Where can I find more information about Testing Labs for taking Final Exams?
  1. Computer Security & Data Protection
  2. My staff/students are distracted by social media sites. Can I block them?
  3. Information regarding the use and support of Windows XP following April 8th, 2014.
  4. Other Information Security Questions.
  1. eClassrooms
  2. How do I find cost estimates for creating an e-Classroom?
  3. My Files are no longer on the computer in the eClassroom I use. What happened?
  4. I need an updated browser on the computer in an eClassroom. What should I do?
  5. How are emergency issues with a classroom handled?
  6. How do I book an e-Classroom for my class?
  7. More...
  1. Email
  2. BSU Live@Edu (@bsumail.net) How do I configure my APPLE iDevice (iPhone, iPod Touch, iPad) to access my BSU Email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
  3. BSU Live@Edu (@bsumail.net) How do I configure my ANDROID mobile device to receive my BSU email (@bsu.edu, @ballstate.bsu.edu, or Live@Edu @bsumail.net accounts)?
  4. Ball State Email (@bsu.edu) How do I access my Ball State email?
  5. Ball State Email (@bsu.edu) How do I open a Shared Resource Mailbox that I have been granted access to?
  6. BSU Live@Edu (@bsumail.net) What is a Ball State Live@Edu account and why would I want to create one?
  7. More...
  1. General Questions
  2. About Us, The Technology HelpDesk
  3. Why do I get redirected to another website when I try to login to Ball State resources?
  4. How long will it take before I get help?
  1. Hardware & Printers
  2. Ball State-Owned Hardware Apple Seagate 1TB hard drive recall
  3. Personal Hardware I am a current Ball State student and am having problems with my personally-owned computer. What resources are available to assist me?
  4. Ball State-Owned Hardware 2014 Lenovo Thinkpad Battery Recall
  5. Ball State-Owned Hardware I am unable to read CD, DVD, other media on a BSU owned computer.
  6. Ball State-Owned Hardware How do I print to a network printer?
  7. More...
  1. Self-Service Banner
  2. Why do I get a "Missing parameter name" error when accessing MyBSU, SSB, or other parts of Banner?
  3. I can't log in to the MyBSU Portal. What should I do?
  4. What is the 'MyBSU Portal'?
  5. How do I get technical support related to the ERP?
  6. Where can I get help with Banner?
  1. Network Connections
  2. Wireless Network (WIFI) How do I manually connect my computer to "bsusecure"?
  3. VPN (Off Site Secure Access) How do I connect my mobile device to BSU's VPN?
  4. VPN (Off Site Secure Access) How do I download and install the BSU VPN client?
  5. Wireless Network (WIFI) How do I connect to the bsusecure wireless network on an Android phone or tablet?
  6. FAQ BSU Network Design
  7. More...
  1. Reports
  2. How do I get an email list of a student class list in Banner Works?
  3. How do I get a BSU Foundation report in Argos?
  4. How do I get a tally of all courses with enrollment in Argos?
  5. What's New in the Argos 4.2 Release? (Report Viewer using Argos Web Viewer)
  6. What's New in the Argos 4.2 Release? (Report Writers and Datablock Designers using Argos Developer)
  7. More...
  1. Server
  2. IBM Mainframe How can employees obtain access to the IBM Mainframe?
  3. IBM Mainframe What if I forget my IBM Mainframe password?
  4. IBM Mainframe How do we get a report printed from the IBM Mainframe / Legacy?
  5. IBM Mainframe Whom should I contact with other IBM Mainframe / Legacy system report related questions or problems?
  6. Server Hosting What server Operating Systems (OSs) are supported at Ball State University?
  7. More...
  1. Software Downloads & FAQs
  2. Adobe CS6 How do I obtain Adobe CS6 Design Standard or Master Collection Software (Faculty & Staff Only)?
  3. MozyPro What is MozyPro?
  4. MozyPro How do I obtain and install the MozyPro Backup software for my Windows computer?
  5. MozyPro How do I obtain and install the MozyPro Backup software for Mac?
  6. Adobe CS6 Adobe Creative Software for BSU-Owned Computers
  7. More...
  1. Telephones
  2. Verizon Discounts I received an e-mail from Verizon wanting me to verify my employment, how do I do that via U.S. Mail?
  3. Verizon Discounts I received an e-mail from Verizon wanting me to verify my employment, how do I do that online?
  4. Ball State Issued Mobile Devices How do I get a cell phone allowance?
  5. Jabber for Windows and Mac How do I install Jabber on my Mac or Windows PC?
  6. Cell Phone/MiFi/Tablet Information What is the employee rental program?
  7. More...
  1. Testing & Exams
  2. Testing Labs Where can I find information about the UTS managed computer labs and testing labs?
  3. Blackboard Can the exam results from scantron tests be uploaded into Blackboard?
  4. Scantron Can the exam results from scantron tests be uploaded into Blackboard?
  5. Testing Labs Where can I find Testing Lab policies and information?
  6. Scantron What types of reports are available from scanned (scantron) exams?
  7. More...
  1. Video Conferencing
  2. How much does video conferencing cost?
  3. If I want to do a video conference, how much notification do I need to provide?
  4. Who do I contact to find out more information on Video Conferencing and VNIC?
  5. How do I decide what type of video conferencing would be best for my endeavor?
  6. What types of Video Conferencing are currently used at Ball State University?
  7. More...
  1. Video Tutorials
  2. What video tutorials are available for training?
  1. Visitors and Guests
  2. How do I request a BSU Computer Account for a Campus Guest?
  3. What is the eduroam wireless network and how do I connect to it?
  4. How do I connect my computer to BSUguest?
  5. How do I connect to the bsuguest wireless network in iOS (iPhone, iPad, and iPod Touch)?
  6. How do I connect to the bsuguest wireless network on a Droid?
  1. Web Applications / Services
  2. Blackboard at BSU FAQ
  3. What is my browser's 'Cache' and how do I clear it?
  4. Why does my Mac not load some webpages that use Java?
  5. Where do I find help with Big Blue Button, rGrade, GroupShare, or other Technology supported by Teachers College (TC)?
  6. Where do I get help with SharePoint 2007?
  7. More...