Knowledge Base

The Knowledge Base has more than 984 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Knowledge Base

  1. Accounts, Passwords and Logins
  2. Ball State Accounts What should I do if I've forgotten my password?
  3. Ball State Accounts How Do I Obtain My Username and Password (Credentials) If I Am New To Ball State? FAQ
  4. Ball State Accounts How do I access my Ball State email?
  5. Ball State Accounts How do I change my Ball State University Password?
  6. Ball State Accounts How do I request a BSU computer name or email for a departmental account or other special purpose?
  7. More...
  1. Blackboard Ball State FAQs
  2. Blackboard at BSU FAQ
  3. I'm getting email notifications from Blackboard. How do I make them stop?
  4. What operating systems and web browsers are compatible with Blackboard?
  5. Blackboard Grade Center acts strange and does not appear properly. What can I do?
  6. How do I Set or Change My Blackboard Profile Photo / Avatar?
  7. More...
  1. Blackboard Learn 9.1 Q4 2015 Release
  2. Browser Support Browser Support for the Q4 2015 Release
  3. Browser Support Browser Checker
  4. Instructor What's New in Q4 2015 for Instructors
  5. Browser Support Internet Explorer Security Zones and Compatibility View
  6. Browser Support How to Determine Your Version of Learn
  7. More...
  1. Blackboard Online Video Tutorials
  2. Access additional online video tutorials for Blackboard Learn.
  3. Tour the Course Files Feature
  4. How do I upload test questions from Microsoft Excel?
  5. How do I color code the Grade Center?
  6. How do I add my own web content through course files?
  7. More...
  1. Calendars
  2. Ball State University - Academic Calendar
  3. How can I request a room through Outlook calendars?
  4. How do I request a departmental vacation calendar?
  1. Canvas FAQs
  2. How do I access Canvas?
  3. What is Canvas?
  4. Comments tab isn't showing up in speedgrader
  5. Why does my student show as "Anonymous" in Google Docs when using Collaborations?
  1. Computer Labs
  2. Where can I find information about the UTS managed computer labs and testing labs?
  3. Where can I find more information about Testing Labs for taking exams?
  1. Computer Security & Data Protection
  2. My staff/students are distracted by social media sites. Can I block them?
  3. Information regarding the use and support of Windows XP following April 8th, 2014.
  4. Other Information Security Questions.
  5. Why does my BSU-owned computer need to be connected to the BSU domain?
  6. Credit Card FAQs
  1. eClassrooms
  2. I need an updated browser on the computer in an eClassroom. What should I do?
  3. How do I book an e-Classroom for my class?
  4. My Files are no longer on the computer in the eClassroom I use. What happened?
  5. Where did the phone go in the classroom?
  6. How are emergency issues with a classroom handled?
  7. More...
  1. Email
  2. I have an "Unwanted" folder showing up in Outlook and cannot delete it.
  3. What file types are not permitted in Office 365 email attachments?
  1. General Questions
  2. Where can I find information about concerns with identity theft?
  3. When does the Technology HelpDesk provide support?
  4. About Us, The Technology HelpDesk
  5. How do I submit a workflow request for employee tuition benefits?
  6. How do I submit a workflow request for undergraduate tuition remission for spouses, domestic partners and dependent children?
  7. More...
  1. Printing at BSU
  2. Faculty / Staff Printing Options Print Smart Initiative at Ball State University
  3. Faculty / Staff Printing Options How do I make sure that I am not charged for printing as color when I am printing in black and white on my Ricoh printer?
  4. Faculty / Staff Printing Options Troubleshooting PrintSmart
  1. Self-Service Banner
  2. Why do I get a "Missing parameter name" error when accessing MyBSU, SSB, or other parts of Banner?
  3. What is the 'MyBSU Portal'?
  4. I can't log in to the MyBSU Portal. What should I do?
  5. How do I get technical support related to the ERP?
  6. How to Register for Courses
  7. More...
  1. Network Connections
  2. Wireless Network (WIFI) How do I manually connect my computer to "bsusecure"?
  3. Wireless Network (WIFI) How do I connect a wireless printer in my dorm room or university apartment?
  4. VPN (Off Site Secure Access) VPN FAQ
  5. Wireless Network (WIFI) What is the eduroam wireless network and how do I connect to it?
  6. Wireless Network (WIFI) Connecting eduroam or bsusecure using an Android mobile device
  7. More...
  1. Reports
  2. How do I get a BSU Foundation report in Argos?
  3. How do I get an email list of a student class list in Banner Works?
  4. How do I get an email list of students in a specific major in Banner Works?
  5. How do I get a report of students in a major with curriculum information in Argos?
  6. How do I get an email list of student advisees in Banner Works?
  7. More...
  1. Server
  2. IBM Mainframe What if I forget my IBM Mainframe password?
  3. IBM Mainframe How can employees obtain access to the IBM Mainframe?
  4. IBM Mainframe Whom should I contact for IBM mainframe questions, problems, or password resets?
  5. IBM Mainframe Changes Regarding IBM System (Effective 7/14/2014)
  6. Server Hosting What kind of server support is provided at Ball State University?
  7. More...
  1. Software Downloads & FAQs
  2. I updated to Mac OS Sierra (10.12) and now Microsoft Office 2016 programs crash when I try to open them.
  1. Telephones
  2. Communications Services Request FAQ
  3. How do I request a new phone line, a change to an existing phone line, or stop my phone service?
  4. How do I request a new long distance code, a change to an existing long distance code, or stop an existing long distance code?
  5. How do I request a new printer service, a change to existing printer service, or stop my current printer service?
  6. How do I request a new voicemail box, a change to an existing voicemail box, or stop my voicemail service?
  7. More...
  1. Testing & Exams
  2. Testing Labs Where can I find information about the UTS managed computer labs and testing labs?
  3. Scantron What types of reports are available from scanned (scantron) exams?
  4. Blackboard Can the exam results from scantron tests be uploaded into Blackboard?
  5. Scantron Can the exam results from scantron tests be uploaded into Blackboard?
  6. Testing Labs Where can I find more information about Testing Labs for taking exams?
  7. More...
  1. Video Conferencing
  2. How much does video conferencing cost?
  3. How do I decide what type of video conferencing would be best for my endeavor?
  4. Who do I contact to find out more information on Video Conferencing and VNIC?
  5. What is the Video Network Information Center, (VNIC)?
  1. Video Tutorials
  2. What video tutorials are available for training?
  1. Visitors and Guests
  2. What is the eduroam wireless network and how do I connect to it?
  3. How do I request a BSU Computer Account for a Campus GUEST or ADJUNCT Faculty?
  4. How do I connect my computer to bsuguest?
  5. How do I connect to the bsuguest wireless network in iOS (iPhone, iPad, and iPod Touch)?
  6. How do I connect to the bsuguest wireless network on a Droid?
  1. Web Applications / Services
  2. Blackboard at BSU FAQ
  3. What is my browser's 'Cache' and how do I clear it?
  4. Why is OWL missing part of the page for my Science course?
  5. Why does my Mac not load some webpages that use Java?
  6. Where do I get help with SharePoint 2007?
  7. More...
  1. Workfront (formerly AtTask)
  2. How do I login to Workfront (formerly AtTask)?
  3. What is Workfront (formerly AtTask)?
  4. How do I request an Workfront (formerly AtTask) implementation?
  5. When do I use Workfront (formerly AtTask) at Ball State University?
  6. How do I find out more about Workfront (formerly AtTask)?
  7. More...